Job Description
SMS is one of the UK’s leading independent Water Hygiene specialists, driving the evolution of the Water Treatment field with innovation and best practice to ensure the safety of the people in the communities we serve.
We have an exciting opportunity for a responsive, critical thinking Operations Scheduler to join our Engineering Planning department, dedicated to the Plumber Team delivering our service in the field. The role is key to coordinating scheduled Plumbing works for several key customer accounts in line with service delivery KPIs. This role is based in our Harwell office, in Didcot, supporting clients and employees across the UK.
Role and responsibilities:
As an Operations Scheduler at SMS Environmental, you will be responsible for:
- Coordinating with Engineering Supervisor to ensure that all allocated customer’s works have been planned as per scheduling agreement
- Collaborating with the customer site teams to arrange, confirm and schedule site visit appointments for the engineers’ planners and during all stages of the service delivery
- Process completed tasks in the internal Opuz management system
- Ensure that client process guides are updated regularly for all assigned contracts
- Troubleshoot problems arising with service deliveries and provide solutions or work-around
- Deal with ad-hoc customer enquiries and work with internal staff to ensure a professional and efficient Service delivery
- Collating and analysing data for KPIs as requested by the Service Delivery Manager
Key Skills and Experience:
We are looking for someone who is able to demonstrate:
- Excellent Customer Service and communication skills
- Effective organisation and planning skills
- Experience in planning or scheduling resources in a field services delivery role (e.g. mobile Engineers, transport or Logistics environment) is desirable.
- IT Confidence, particularly in bespoke software packages
There are some requirements that are needed to take up this post:
Applicants must be able to provide evidence of their Right to Work in the UK.
All roles at SMS require a DBS check; SMS Environmental will cover the cost of this if you do not already hold a valid DBS certificate.
Why join us?
SMS Environmental Ltd prides itself on its commitment to supporting our employees in their personal growth and wellbeing. We offer:
- Competitive salary
- 30 days holiday including bank holidays
- Employee Assistance Plan including a 24/7 free confidential helpline
- Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
- Extra bonus holiday for birthday on completion of 2 years’ service
- Support to gain further training and qualifications
Background on SMS:
For more than 20 years, SMS Environmental has been one of the leading water hygiene service providers throughout the UK, ensuring the public are protected from infectious diseases that can be carried through water systems. We provide essential services to an array of domestic and commercial clients including water testing, risk assessments, air sampling and air conditioning maintenance.
Our extensive skills and expertise in infection control and systems management have given us a key opportunity to drive the design and standardisation of Water Treatment education and training used throughout the industry today. We work closely with City & Guilds, CIBSE (CPD) Accreditation Board and UKAS to create, review and enhance modern water hygiene training course contents, materials and assessments to ensure they are fit for purpose and set high standards for the whole sector to aspire to.
All SMS employees are trained to the highest standard using a range of in-house training and external learning programmes that are accredited by City & Guilds. SMS Environmental has been awarded the Investors in People accreditation since 2011 and we continue to invest in our employees by supporting individuals to achieve their next step within their career.
SMS Environmental employs over 180 people from water treatment engineers and plumbers to office staff across our 4 nationwide offices based in Harwell, Derby, Wales and Scotland.
If this sounds like you, we would love to hear from you – click Apply Now!
SMS Environmental is committed to recruiting, retaining and promoting colleagues who are representative of the diversity in our local communities and we welcome applications from all candidates.
Job Types: Full-time, Permanent
Salary: £21,000.00-£23,000.00 per year
Benefits:
- Company pension
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site gym
- On-site parking
- Sick pay
- Store discount
- Transport links
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Didcot: reliably commute or plan to relocate before starting work (required)
Experience:
- Scheduling: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person