Job Description
Apollo Accident Repair Group Ltd are the largest repair Group on the South Coast and still growing. Our Polegate site has an opening for a Customer Service Advisor. This is a challenging but highly rewarding role.
Come and see why our staff think we are one of the best employers in the area.
Alongside training, staff welfare is our highest priority. We spend a huge amount of time at work, our philosophy is to make that time the best we can.
Some of the benefits of working at Apollo are:
- Holiday Benefits
- Workplace Pension Scheme
The ideal candidate will have experience in the customer service sector, be highly motivated and have the ability to work in a busy, fast moving environment. Being IT literate is essential
Duties will include
· Liaising with customers and work providers in person, via the telephone and by email in an efficient and courteous manner
· Ensure high standards of customer satisfaction, managing the allocation and handover of customers vehicles
· Arranging the collection and delivery of vehicles
· Loading and updating information onto the bodyshop management system and other associated on-line systems
· Processing payments of policy excess and VAT where applicable
· Liaise with the workshop team to ensure timely completion of repairs
We are committed to providing all our staff with the benefit of continuous training, coaching and development. Our growth and strength as a company lies in the quality of the people we employ.
Please note that the core working hours are 8am to 5.30pm Monday to Friday.
Job Types: Full-time, Permanent
Salary: £25,000.00-£26,000.00 per year
Schedule:
Supplemental pay types:
Work Location: One location