Job Description
Customer Experience Team Member
Salary – £19,242 per annum, pro rata
Part-time – 16 hours per week (Friday and Saturday)
Location – Edinburgh International Climbing Arena, Ratho
Become a proud team member of Europe’s largest indoor climbing arena and help us provide an unforgettable experience to every visitor. Our state-of-the-art facility is a great adventure destination, a world-class attraction that offers adrenaline-rushing fun for children and adults. We are looking for an outgoing, positive, and energetic individual to join our front-of-the-house team as Customer Experience Team Member.
As a first point of contact, you will be responsible for:
- Creating a welcoming and fun environment for all customers and employees.
- Responding to customers’ questions and enquiries in person, over the telephone, and by email in a friendly and efficient manner.
- Processing and administrating activity bookings, taking payments, issuing invoices, and using every opportunity to maximise sales.
Our ideal candidate will be:
- Able to demonstrate exceptional customer service with experience in customer-facing roles in the leisure, hospitality, or retail industry.
- Enthusiastic individual with strong organizational skills and ability to the juggle multiple demands simultaneously.
- Great listener with excellent interpersonal and communication skills and the ability to relate to people of all ages.
- Decisive, fair, and consistent problem-solver, able to organise and prioritise workload effectively and find answers to every question.
In return we offer:
- FREE membership across all our centres with access to fitness classes, gyms, and swimming pools
- Opportunities for training, career growth and development
- Generous holiday allowance (32 days, rising with service up to 40 days)
- Shift work which may fit around other commitments
- Cycle-to-work scheme
- Paid sick leave
- Company pension
- Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)
Please note: you must be able to commute to Edinburgh International Climbing Arena: Ratho, South Platt Hill, Newbridge, EH28 8AA.
Closing date: 23rd April 2023
Assessment date: 27th April 2023
Registered Scottish Charity No: SC027450
Job Types: Part-time, Permanent
Salary: £19,242.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Sick pay
- Store discount
- Wellness programme
Work Location: One location