Job Description
JOB OVERVIEW
Business Segment: Group Functions
Location: IM, Douglas, Douglas, Circular Road
Job Type: Part-time
Job ID: 60051966_80375139
Date Posted: 4/11/2023
JOB DESCRIPTION
The purpose of the Personal Banking team is to be the first point of contact for our customers through various channels (Phone, email, and Internet Banking (including our App).
QUALIFICATIONS
Qualifications, Key Skills & Experience
To be able to work at a fast pace, maintaining productivity and multi-tasking.
Ability to handle queries effectively and formulate appropriate responses.
1-2 years’ experience in either a similar banking role is ideal but not essential.
1-2 years in a role that requires a strong level of customer service.
ADDITIONAL INFORMATION
Key Responsibilities
Build relationships with International Personal Banking (IPB) customers by understanding the customer and servicing their needs appropriately.
Provide value through delivering an exceptional level of service within timescale.
Maintain an exceptional level of Right First Time when dealing with client queries or taking instructions, which include, Inbound calls, outbound calls, e-mail and Internet correspondence, Internet Banking and App queries.
Identify and plan continuous improvement and innovation initiatives for and across the teams.
Maintain an awareness of projects impacting on the IPB Client Services Team, and ensure you are kept up to date on any system, procedural or other changes arising.
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
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