Job Description
Portico are on the lookout for a friendly and energetic Welcome Host (Receptionist), based at an American hedge fund in Central London.
The warm welcome from our Welcome Hosts determines the first impressions guests and visitors have of the firm. They play and essential role in the front of house services at this site, with a focus on exceptional customer care at the core of everything they do!
The role of the Welcome Host is not just the meet and greet on reception but includes the delivery and operation the meeting rooms service. You must be ready and willing to diligently book and set up meeting rooms for all meeting room styles, proactively dealing with requests, and ensuring clear and effective communication with all parties involved.
Shifts: 40 hours per week, from Mon-Fri between 8am-6pm
The successful candidate will be a well-presented ambassador for our client. Paying attention to the details whilst showing the ability to adapt and think outside of the box to exceed expectations wherever possible. Confidence, enthusiasm, punctuality, teamwork, and problem-solving skills are all essential traits for this position.
Previous customer service experience is essential, preferably within a high-end service environment.
What’s in it for you?
- Competitive holiday allowance.
- Pension.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme
Who is Portico?
Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working and other ‘soft’ services.
Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the support of our operational teams.
Why Portico?
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.
Job Types: Full-time, Permanent
Salary: £32,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- London, SW1Y 4JU: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: 1481I
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