WOW Team Member

Drawing on the legacy of the guests who stayed here in decades past " and an inspiration to those who are yet to write their own story " Hard Rock Hotel London at Hyde Park stands alone as a haven for music lovers and cultural explorers everywhere.

Located on the corner of Oxford Street and Park Lane, we pay tribute to former residents such as Jimi Hendrix, Diana Ross, Bob Dylan and Buddy Holly with an incredible memorabilia collection and original artwork in every bedroom.

The hotel boasts an onsite Hard Rock Cafe, Hard Rock Cocktail Bar, Hotel GMT Bar and a Rock Royalty Lounge. So, whether our guests are ready to rock London’s nightlife, enjoy a well-earned family holiday, host that all-important business meeting or indulge in a romantic evening for two, they will find everything they need " because, in the end, everyone wants to be treated like a rock star.

The Role

Are you the “go to” person for the latest things to do in London? With a passion for creating memorable moments and show casing our great City, you will be part of a small but perfectly formed team helping our guests to get the most from their visit. Helping with directions, theatre bookings, delivering luggage, booking restaurants or delivering guest amenities – every day is different, and no two guests are the same! A key part of the Hotel, you will speak to all departments making sure that we create the very best guest experiences through every part of their stay.

What we look for

We are looking for a creative person who can think outside the box, providing outstanding guest experience and ensuring we consistently exceed our guests' expectations.

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!