Purpose of the Role
The Metrocentre Security Officer will maintain exemplary standards of security and customer service to customers and retailers. The role is public facing with officers acting in a professional and courteous manner at all times.
This role ensures the centre is a safe and welcoming place for everyone.
A can do attitude is essential to this role.
This Role Attracts
Full time permanent role on a fixed shift pattern
40 hour per week contract (paid for breaks)
Annual Bonus
Free onsite parking
Public transport links at the Metrocentre
Free uniform provided
Paid for SIA licence renewal / Upskill / First Aid
Break Room / Kitchen / TV Room / Locker room / Shower facilities
Counter Terrorism Training
Key Responsibilities
To be part of a team in a permanent rostered shift pattern covering days and late shifts.
Interaction with all visitors / tenants in the centre, delivering a first-class customer service going the extra mile.
Professional, friendly, courteous, and helpful, looking for opportunities to interact with everyone in the centre.
To ensure a smart appearance, adhering to the uniform policy.
Must be able to work with external agencies including local authorities and law enforcement.
Ensure a timely, effective response to all security incidents / Provide support to third party contractors / visitors ensuring all site procedures and policies are followed.
Carry out proactive patrols of the centre focusing on public safety and suspicious activity.
Carry out Counter Terrorism Training reinforcing our security strategy
Manage unauthorised access by excluded persons.
Respond to the site radio system, maintaining professional radio procedures at all times.
Accurate completion of site records / reference materials including Health & Safety records, Incident Forms.
Undertake any other reasonable duties as required to meet the needs of the business.
Skills, Knowledge and Experience
QUALIFICATIONS AND EXPERIENCE
Essential:
- Own transport / use of public transport
- SIA Door Supervision or Guarding Licence
- Experience of working in a customer focussed environment
- First aid qualified or willing to work towards qualification
Desirable:
- CCTV SIA Licence
- Professional or further qualification in Security
- Experience of working in a security role within a customer focussed environment
COMPETENCIES
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with all staff.
- Capability to work unsupervised and take responsibility
- Aptitude to remain calm under pressure
- Smart appearance
Working Hours
40 hours per week (Days & Late Shifts)
Salary - £11.10/hr
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