Job Description
Dogtopia, the industry leader in dog daycare, boarding, & spa services, has an immediate opening for an energetic, organized, business-minded individual to help lead our team as Assistant Store Manager. This is a role for someone with a management and operations background, who understands hard work, how to deliver results, and how to train others to provide top customer service and ensure a great environment for the pups in our care.
The Assistant Store Manager should LOVE dogs. At Dogtopia we love all dogs and treat them as we do our own. We treat all our pet parents as family, and strive to have every team member spend their days at Dogtopia happy and fulfilled. Our Purpose is to:
- Keep all Dogtopia dogs safe, healthy, and happy
- Enhance the joy of dog parenthood
- Enable dogs to positively change our world
What we offer: Let’s look at what Dogtopia does for you!
- It’s always bring your dog to work day!
- Education in basic dog behavior and obedience
- Additional certification program training
- Competitive bonuses with some flexibility in scheduling
- Opportunity to professionally develop sales, customer service, teamwork, and leadership skills within the Dogtopia organization
- Fun, dynamic team culture with opportunity to expand your scope of responsibility across multiple locations
JOB DUTIES
Operations
- Maintain our highest industry standards of safety and cleanliness
- Manage staff to ensure timely open & close of facility each day
- Ensure safety and cleaning operations are being maintained at Dogtopia’s highest standards, while always addressing areas for improvement within the facility
- Prepare Payroll, including verifying and calculating hours
- Manage inventory and maintenance needs for facility
- Identify dogs with behavior issues, and work with Area General Manager on behavior modification plans and dismissals, and manage operational needs for all dogs in the facility
Staffing
- Help Area General Manager with all hiring
- Onboard, train, and manage all Back of House staff members
- Create staffing schedule, and maintain optimum daily staffing
- Supervise staff execution of daily operations
- Lead by example via coaching the team on contributing to a positive team-oriented culture, and drive development of all employees
- Deliver written performance reviews and give employees positive acknowledgement
- Keep team engaged and motivated each day
Customer Service & Presentation
- Act as the face of Dogtopia with customers on daily basis
- Conduct tours for new and prospective families
- Assist with business growth as needed by Area General Manager
- Manage issues/needs that come up with customers
- Maintain a neat and organized Front Desk team and area at all times; including holding team to professional dress.
- Set example for team on internal and external customer service standards.
- Strive for high customer review ratings!
QUALIFICATIONS
Professional
- Ideal candidate has pior experience managing a dog daycare facility
- Minimum 2 years experience managing and motivating a team of 20
- Minimum 2 years exceptional customer service at a manager level
- Industry experience (e.g. running dog daycare, kennel, boarding facility, or vet clinic) strongly preferred
- Experience running full operations of a service facility strongly preferred
- Ability to work flexible days and hours, including holidays, evenings, and weekends depending on needs of the daycare.
- Ability to work cohesively with others in a fun, fast paced environment
- Sales and Marketing experience a plus
- Store Manager experience a strong plus
Personal Characteristics
- Strong LOVE for dogs
- Operational efficiency
- Detail Oriented
- Quick thinker
- Emotionally intelligent
- Outgoing, enthusiastic and warm by nature
- Will take charge of their team to reach success
As the Assistant Store Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. ENJOY your team! GROW your team! And PLAY to your fullest potential.
Job Type: Full-time
Pay: $17.50 - $23.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
- Retirement plan
Schedule:
- Choose your own hours
- Day shift
- Evening shift
- Holidays
- Weekend availability
Supplemental pay types:
Experience:
- Team management: 1 year (Required)
- Facilities management: 1 year (Required)
Work Location: In person