The Student Life Centre provides a central point of contact for all non-academic enquiries and services, making it easier for students to obtain the information and support they need. It is expected that staff who work in this team will develop a wide range of knowledge across all professional services and demonstrate a commitment to delivering a high standard of service to students. The Student Life Centre is dedicated to providing outstanding customer service, and staff in this role are key to the success of the service
About you
We are looking for an enthusiastic and dedicated individual to join the Student Life Centre team as a Student Advisor. You will be providing a front line information and central support service to students from across the University, offering support and advice on a range of issues including Fees & Finance, Disability Support and Student Wellbeing.
The skills and experience you will need to be successful
You will be a problem solver with excellent customer service and communication skills, able to deal sensitively with a diverse range of individuals and enjoy working with people. You must be highly organised, IT literate and able to work both on your own initiative and as part of a team. Some evening and weekend working will be required, with a regular working pattern including one day of the weekend.
Details about the role
This is a permanent, full time post.
Please note that the University is operating a hybrid working model which means a mix of working on site and from home, confirmation of days worked on campus are arranged with the line manager.
To view the Job Description & Person Specification – go to the attachments at the top of the advert (Right click and select 'open in new tab' option)
Application process
To apply, please complete our online application form ensuring to address the essential selection criteria in the ‘Evidence for selection criteria’ section.
Interview and assessment process
Please Note: The Job Reference # for this post is REQ8741
Applications for this post will close at midnight Sunday 23rd April 2023. A copy of the job description is attached. It is anticipated that interviews will be held virtually on the w/c 5th May 2023. For further information regarding this position, please contact Mike Swire, Student Life Manager at [email protected]
Employment Visa: Under the UK Governments PSB scheme this role does not meet the criteria to be sponsored by LSBU for a Skilled Worker Route (SWR) application.
Please be advised that currently LSBU will only support the Certificate of Sponsorship for any employment visas and will not support the payment of the employment visa for the offered candidate and/or dependants.
Recruitment Process: The email account you use to apply will be used for recruitment communication. Please ensure that you use an email account that you regularly monitor.
We are currently conducting interviews online using MS Teams however, you may be asked to attend an interview on campus.
We reserve the right to close the vacancy early, should we receive sufficient applications.