Job Description
Job Title: Patient Enquiries Consultant
Location: Leicestershire, UK
Reports to: COO
Employment Type: Full-time, permanent
Salary: Competitive, based on experience
About Addcounsel/Orchestrate Health:
Addcounsel/Orchestrate Health is a rapidly growing specialist private mental health service provider in the UK. Our aim is to provide high-quality, personalised and confidential care to our patients, who are suffering from mental health issues.
We believe in taking a holistic approach to mental health, which involves treating the person as a whole, rather than just treating the symptoms. We also believe in providing a safe and supportive environment for our patients, where they can receive the care and attention they need to recover.
Job Description:
As a Patient Enquiries Consultant, you will be responsible for managing the enquiries from potential patients and their families who are seeking mental health support from our service. Your primary goal will be to ensure that each enquiry is dealt with promptly, efficiently and with sensitivity.
Key Responsibilities:
- Manage inbound calls, emails and web enquiries from potential patients and their families, providing them with information about our services and answering any questions they may have.
- Ensure that all enquiries are dealt with promptly and efficiently, meeting the needs of the enquirer and our service.
- Provide excellent customer service to all patients and families, building strong relationships and ensuring a high level of satisfaction with our service.
- Work closely with the wider administration team and operationalise treatment programmes to ensure that patients receive the care and support they need.
- Keep accurate records of all enquiries and maintain up-to-date knowledge of our services and the mental health sector in general.
- Handle sensitive and confidential information in accordance with company policies and procedures.
- Identify and escalate any issues or concerns to the COO.
- Support the development and implementation of new processes and procedures to improve the efficiency and effectiveness of our service.
Skills and Experience:
- A-level education or equivalent is required.
- Experience of working in a mental health service or related field is desirable.
- Excellent verbal communication skills, with the ability to empathise and build rapport with patients and their families.
- Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple enquiries simultaneously.
- Ability to work well under pressure, with a calm and professional approach.
- Good IT skills, with experience of using customer relationship management (CRM) software and Microsoft Office.
- Excellent attention to detail, with a focus on accuracy and quality.
- Ability to work effectively as part of a team, collaborating with colleagues to achieve common goals.
- Flexibility and adaptability, with the ability to respond quickly to changing circumstances.
- Understanding of the importance of confidentiality and data protection.
What we offer:
- Competitive salary, based on experience.
- Opportunity to work for a growing and innovative mental health service provider.
- A supportive and collaborative team environment.
- Access to ongoing training and development opportunities.
- 25 days annual leave, plus bank holidays.
- Pension scheme.
- Free onsite parking.
How to Apply:
If you are interested in applying for the role of Patient Enquiries Consultant, please send your CV and a covering letter to [email protected]. In your covering letter, please explain why you are interested in the role and how you meet the essential criteria listed in the job description.
Closing Date:
The closing date for applications is 08 May 2023. Please note that we may close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Job Type: Full-time
Salary: £25,000.00-£31,500.00 per year
Benefits:
- Company pension
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: AC/OH/PEC