Job Description
Optical Retail Assistant
White Rose Optical
Location Castleford
Contract Type Permanent
Hours Part time - Saturday and possibly other weekdays where required
Salary Competitive basic dependent on experience
Role Summary
This is a great opportunity to join our company as an Optical Retail Assistant.
This is a chance to become part of a thriving business, working alongside our highly experienced team, while developing valuable skills.
Key Responsibilities
Optical Retail Assistants provide the first point of contact with customers and focus on customer service.
Key elements of the Optical Assistant’s job description include:
Customer Service
- Exploring customer needs thoroughly and approaching customers to offer assistance
- Assisting clients in selecting frames according to style, colour, fashion etc.
- Dealing with customer enquiries both face to face and on the telephone
- Preparing spectacles quotes for customers
Eye Examination
- Performing pre-testing on patients including our state-of-the-art eye photography
Optical Dispensing
- Analysing prescriptions accurately and dispensing lenses accordingly
- Advise customers regarding lens types and choices
- Order customer lenses
- Customer adjustments and frame repairs
Stock Management and Merchandising
- Arrange and maintain displays of optical merchandise
- Stock control and ordering
- Meet with Frame Suppliers and help select new stock
- Keeping up-to-date with current trends
Administration Tasks
- Stock control and ordering
- General shop duties such as cleaning, filing, faxing etc
- Maintenance of customer database
We will support and develop you so you are confident performing these tasks and building your career in Optics.
Skills & Experience
Previous optical experience is essential. You must be enthusiastic, good with people, happy to help, take pride in your work and focused on customer service.
GCSE Grades A-C in English and Maths (or equivalent) are preferred, together with an organised and hard-working approach.
Full in-store training will be provided as well as opportunities for external qualifications
About Us
White Rose Optical is a family-run business who have been based in Castleford town centre for 17 years. We pride ourselves on our competitive prices, excellent product ranges and outstanding customer service.
Job Type: Part-time
Salary: £8.00-£12.00 per hour
Schedule:
- 8 hour shift
- Weekend availability
Work Location: In person
Application deadline: 22/04/2023
Reference ID: PO202204