Job Description
Overall responsibility for ensuring the smooth running of the reception as well as day to day operations for the wider office.
To monitor meeting rooms, ensuring that they are always ready for use.
This position is responsible for providing hands on reception cover, as well as performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors.
Responsible for making a good first impression for both CBRE and the Client organization.
Essential Duties and Key Responsibilities:
- Meet and greet customer visitors as a first point of contact
- Ensuring that the reception is always covered.
- To clean and make ready all meeting rooms before, after, and between use
- Reporting facilities issues to the facilities helpdesk
- Providing general feedback to the client or account management team on office use and any issues
- General admin such as binding and collating reports, printing, elog books, PPM planner and SI7, Inductions, chasing service reports
- Assist with any catering requirements for AA meetings, ensuring that they are delivered and collected in a timely manner
- Assisting the client’s on-site team when requested
- Processing mail, and managing couriers, and other deliveries both incoming and outgoing – when post room cover is required
- Assist with archiving and scanning when requested
- Completing CBRE mandatory training
- Any other duties that may be required of you by the Facilities Manager
- Raising hazards and reporting incidents that occur on site
- Assist with CBRE monthly reporting, including providing data on site use, and other information
- Assist with the AA Monthly reporting when required.
Communication Skills:
Excellent verbal communication skills, and a high standard of written communication skills
Write routine reports and correspondence.
Respond to queries or complaints from clients and colleagues
Strategic and Interpersonal Skills:
Ability to solve problems and deal with a variety of options in complex situations.
Additional Skills:
Good skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Outlook, etc. Embraces new technologies and digital tools; such as apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies
Results oriented, ability to achieve business goals.
Customer focussed – develop strong customer relationships by listening to and satisfying customer needs.
Accountable, with the ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and motivating others
Qualifications / Experience / Professional Memberships:
2 years related experience preferred (e.g. Front Desk, Reception, Hospitality, customer service roles
Job Type: Full-time
Salary: Up to £24,000.00 per year
Benefits:
- Life insurance
- On-site parking
- Store discount
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Oldbury: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
- Receptionist: 2 years (required)
Language:
Work Location: In person
Application deadline: 22/04/2023
Reference ID: 1012
Expected start date: 22/05/2023