Job Description
Graftin Gardeners Ltd is a family run company established in 2009. Since then the company has grown considerably and now employs 10 arborist teams as well as a number of landscaping and gardening specialists.
With an excellent reputation, our multiple specialist crews are contracted to work at some of the most prestigious locations in London and the surrounding areas. Our clientele comprises both the commercial and residential sectors including housing associations, schools, the construction and insurance industries, utilities, local authorities and the domestic market.
Our commitment to excellent customer service has brought about continued growth and we now need an additional Receptionist / administrator to join our team to service this additional demand.
THE ROLE
This is an important role within the company in the development of strong customer relations and operational effectiveness. As the first point of contact with Graftin Gardeners, you will play a key role in ensuring our clients have the very best customer experience. This is a very busy office and as such, the role would suit someone with extensive incoming call handling experience, perhaps in a service or sales organisation.
KEY RESPONSIBILITIES
To provide a friendly and professional “first point of contact” response to all telephone, email and in-person enquiries from prospective clients and visitors.
Accurately qualify client needs and record client details and project requirements on our CRM system (training will be given)
Schedule appointments for estimators and arborist crews
Follow up on leads and estimates through the system to convert to appointments
Answer incoming email queries and contact incoming leads from advertising
Support other office personnel by taking messages or transferring calls when appropriate personnel are unavailable
General office administration tasks such as managing stationery stock levels and orders, keeping work areas tidy, ensuring office equipment is working
ESSENTIAL REQUIREMENTS FOR THE ROLE
A confident and polite telephone manner with excellent spoken English
A passion for providing the very best levels of customer service
Ability to work well under pressure and accustomed to handling a high volume of incoming calls
A high degree of computer literacy with the ability to grasp new systems quickly
A “sleeves up” attitude to getting the job done and a proactive approach to problem solving and is self motivated
Great attention to detail and strong organisational ability
A good team player who equally can work on their own initiative
No prior experience of arboriculture is necessary but the ability and desire to learn are a must
This is a full time role of 40 hours per week Mon - Fri. If desired one of those days could be swapped for a Saturday. We are able to offer a degree of flexibility on start and finish times and would particularly like to hear from people who would prefer an early start.
Job Type: Full-time
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Free parking
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Leatherhead, Surrey: reliably commute or plan to relocate before starting work (required)
Work Location: In person