Job Description
Position Snapshot
Occupational Health Administrator – FTC
Location – Wilmslow (relocating closer to Manchester airport in September 23). You may also be required to undergo training at our secondary office at adidas UK, Hazel Grove.
Salary - Depending on experience, plus bonus scheme and fantastic staff benefits including, Holiday entitlement of 24 days + Bank Holiday, Corporate Health Cash Plan Scheme.
This is a full-time role, with flexibility on hours/days. We require 30+ hours a week with coverage over at least 4 days.
--------------------------------------------------------------------------------------------------------------------------
Wellness International Ltd. are a leading nationwide provider of Occupational Health and Wellbeing services, specialising in preventative corporate healthcare. We pride ourselves on consistently delivering high quality, safe and effective services, putting our clients at the heart of everything we do.
We have a fantastic opportunity for a focused individual to join our growing Occupational Health team, based at our head office.
A day in the life of an Occupational Health Administrator
- First point of contact for client telephone, and email queries, managing resolution where possible, escalating complex enquiries to an appropriate person within the team.
- Day to day management of case referrals, enabling smooth running of services, resolving matters on behalf of the team to enable our clinical team to focus on appointments.
- Booking telephone, video, and face to face appointments, in line with current processes.
- Scheduling and diary management, ensuring clinics are fully utilised every day.
- Initial receipt of case referrals, ensuring appropriate information is provided to enable timely triage and appointment booking.
- Chasing clinicians and GP surgeries for medical reports. Providing updates to the rest of the team.
- Proof reading and issuing medical reports, in line with given consent and providing updates to clients as required.
- Day to day management of client needs and queries.
- Running daily, and monthly status reports from our occupational health software.
- Ensuring activities are completed in line with our key performance indicators and highlighting any concerns.
- Record management and storage, maintaining accurate records held on our occupational health software.
- Escalation for timely resolution of matters related to our occupational health software.
- Any other administrative tasks deemed necessary as part of the role.
What will make you a successful candidate?
· As the successful candidate you will be a passionate and self-motivated individual, who is proactive and has exceptional customer service skills. An excellent communicator, with an understanding of the need for confidentiality, consent, and data protection. You will possess the ability to work in a fast-paced environment whilst maintaining strong attention to detail.
· Having systems knowledge including Microsoft office suite and patient database experience would be advantageous. Professional telephone skills are a must and ideally previous knowledge of Occupational Health. Occupational Health experience is not essential but is preferred. Some HR admin experience could also be beneficial.
To learn more about what we do please find us on www.wellnessinternational.co.uk
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Flexitime
- Free flu jabs
- On-site parking
- Wellness programme
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Are you able to work at least 30 hours per week over 4-5 days?
Work Location: One location
Application deadline: 28/04/2023