Engineering Services is at the heart of BT's service delivery - we plan, build and maintain BT’s 5'700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites.
We understand and care about what our customers need. ES helps BT provide an "always on" customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We’re also excited to be building the networks of the future – 5G, software defined networks, and network convergence, to name a few.
We stay one step ahead and respond to our customers’ ever-changing needs. We react quickly and are always looking to improve our responsiveness and reliability.
In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers - around the clock and wherever they are – and we need you to help us do this.
We are recruiting for a Work Optimising Team Member to schedule and enable work for field teams across the UK. We plan, build and maintain BT's 5,700 exchanges, 289 radio sites across, 10 data centres and 25 EE sites. You will get to help build the networks of the future – 5G, software-defined networks, and network convergence. The successful candidate will work within a team of 36 within field optimisation, as we cover four main areas, demand/forecasting, radio & complex enablement, power programmes and electronics programme delivery. You will be based in Bristol with an opportunity for a hybrid working model (3 days in the office and 2days wherever you like).
You will be working within one of the following 3 areas – power, radio & electronics to create a fluid, monthly plan of work in line with demand owners forecasts and capacity within the field. Making use of effective reports and systems to undertake RCA
In this role you will proactively raise awareness of mis-balance in demand to forecast and agree corrective action with relevant stakeholders.
In addition:
- Identify performance concerns and work with team and/or alone to undertake structured problem solving to continuously improve Plan performance and accuracy.
- Ensure all tasks (including backlog) in the plans are correctly dated. Undertake task dependency analysis and progressing tasks to a fluid status in line with plan delivery and customer expectation.
- Building collaborative relationships and keeping key stakeholders and customer informed to ensure plan accuracy and priorities are met
Power
- Ensuring that mandatory compliance routines are delivered by their target dates by using various power reports.
- Working closely with power policy teams and PIRM administrator to ensure power routines progress into the monthly plans.
- Occasionally building tasks and supporting new initiatives in the power space in conjunction with power policy teams.
Enablement
- Track programme dependencies and delivery, using physical trackers & systems to manage the fluidity of work in line with customer expectation, field supply & Forecast. Engaging both field and support teams to drive programme success.
Radio
- Responsible for scheduling rigging work (inc backlog) for a region, ensuring riggers have fully fluid jobs and all dependencies have been arranged.
- Health and Safety Routines planned within SLA.
- Tasks are built and pinned with correct task types and estimates.
- Manage and raise POs for third party access costs including site costs, additional equipment, and Traffic Management.
- Work closing with Rigging manager and field team to resolve issues and deliver the Radio plan of work.
You'll have the following skills and experience
Skills required
- Be conversant with the latest Microsoft packages.
- Experience in being able to provide insight and analysis utilising different data sources.
- Understanding of Technology systems and how they link together including engaging with ASG teams to proactively rectify issues before/as they arise. (fos / swdt / wfmt / fieldschedule )
- The ability to actively participate in the development and implementation of best practice solutions that enables continuous improvement.
- To be able to confidently participate and facilitate both virtual and face to face meetings.
Experience
- Working with internal and external partners to deliver to quality and on time expectation.
- The ability to work independently and as part of a team to resolve issues in a timely fashion.
- You’ll be a brilliant team member, who is a supportive and positive team player who has the ability to work alone.
Competitive salary and great benefits
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.