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Customer Service Representative

Job Description

Customer Service Representative

Belfast International Airport Taxi Company are looking for a Customer Service Representative to join their team at the International Airport, to support them in providing excellent customer services to their clients.

The successful candidate will be the first point of contact for the company, SIA licence holder would be advantageous but not essential. They will hande all queries and taxi bookings made by customers, keep customers informed of waiting times, manage queues and keep in contact with the drivers/management.

Responsibilities:

• Handle all enquiries professionally and ensuring excellent customer service at all times.
• Make Taxi bookings for customers with the drivers on the rank in line with the rank’s procedures.
• Ensure that Customers are kept up to date with waiting times and if any delays arise.
• Manage the queues in line with the protocols of the rank.
• Keep in touch with the drivers and management on a regular basis to ensure that accurate waiting times can be provided to customers and to minimise loss of work from the rank.
• Provide administration support by maintaining records and ensuring that incidents are logged and recorded appropriately.
• Ensure that all documentation is securely stored when not in used and locked away at the end of your shift in line with GDPR legislation.

Requirements:

• Have experience in a customer service role.
• A high level of written and spoken English.
• Experience of dealing with enquiries both in person and over the phone/email
• Strong organisational skills
• Excellent IT skills (Microsoft Office)

Shift patters available:
Monday – Thursday, 7am – 11am;
Friday -Sunday 2pm – 6pm or
6pm to last domestic flight

Salary/Package: £11- £12 an hour

Applicant Guidance
Please request applications by emailing us.

Closing date: 12 noon on 30th April 2023.

Completed applications must be sent to or posted to 1b Ladas Drive, Belfast BT6 9FQ on or before the close date. Late applications will not be considered.

ONLY INFORMATION PROVIDED ON THIS APPLICATION FORM WILL BE CONSIDERED BY THE PANEL.

Job Types: Full-time, Part-time

Salary: £11.00-£12.00 per hour

Schedule:

• Day shift
• Night shift

Work Location: One location

Application deadline: 30/04/2023

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