Job Description
Role: Head of Commercial Finance, Public Sector
Reports to: VP Commercial Finance
Start Date: ASAP
Salary: Negotiable based on Skills and Experience
Hours: 37.5
Location: Manchester/Bristol/WAHA
Regular travel to other offices, particularly the Manchester office is a requirement for the role holder.
Overview:
The Head of Commercial Finance role will design and lead all activities which ensure the profitability of the Public Sector business. This role will work very closely with SVP/VP colleagues on a daily basis to support, innovate and challenge as necessary in order that profitability targets are achieved. The role holder will manage Commercial Analysts either in the UK and/or overseas in India to support the delivery of objectives.
Responsibilities will include but are not limited to:
· Ensure new Public Sector Business clients are performing in line with the target P&L from day one through the control of accounting activity, pricing assumptions and billing.
· Assess and monitor financial performance taking targeted interventions as required to understand issues, create recovery plans and maintain roadmaps that manage risks and opportunities across the Public Sector portfolio.
· Lead Open Book accounting activities for clients as required.
· Support Month End close activities ensuring accuracy, adherence to Group standards and accounting practices whilst planning to achieve profit targets.
· Provide regular updates to senior colleagues (up to SVP/C-Suite level) on financial performance, ensuring complex financial matters are presented in a simple, transparent manner.
· Work collaboratively across Finance, Operations, WFM, and MI teams to support improved insight on commercial drivers, providing commentary and responding to queries and questions from stakeholders.
· Complete regular quality audits on Public Sector Accounts aimed at providing assurance on all financial & commercial matters whilst putting in place and tracking improvement actions. These should include, billing accuracy and optimisation (MLOTT), adherence to commercial schedule and management of risks and opportunities.
· Lead repricing activities for annual reviews and/or retenders utilising support from Pricing Team as required for more complex retenders/RFP.
· Lead, develop and coach direct reports to fulfil their potential and deliver valuable support activities.
Skills and Experience Required
· Accountancy background and qualification,
· Minimum of 8 years of experience in a similar type Finance or Commercial role with ideally 3+ years in a contact centre environment.
· Strong analytical skills utilising a range of tools and techniques
· Excellent communication and stakeholder management skills.
· Managing complex information and data whilst presenting it in a simple manner.
· Production of MI reports
· Ability to work alone or as part of a team.
· Excellent time management and prioritisation.
Skills/Experience Desired
· Use of Visual analytics software
· Experience of WFM
· Change Management.
· Contract pricing.
Who are we?
Teleperformance is the worldwide leader in outsourced multichannel customer experience management with over 300,000 interactions speaking 265 languages and dialects across 76 countries, serving 160 markets.
What we offer
· Corporate discounts with global brands
· Fun at work days
· Annual awards ceremony
· Refer a friend scheme
· Teleperformance Corporate Perks
You can follow us on:
- Complete proactive quality audits on all financial inputs, forecasts and billing whilst putting in place and tracking improvement actions as required.
AGENCIES NEED NOT APPLY
Job Type: Full-time
Salary: £41,976.81-£84,070.18 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Referral programme
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Finance: 8 years (required)
Work Location: Remote
Reference ID: HOCF 2023