Job Description
Company Insight
Since the launch of our Company in 2006, we have worked with boundless enthusiasm to build a people centric business that provides tech enabled fulfilment and logistics expertise to aspiring retail brands. We constantly strive to provide high quality, value for money operational support services that are second to none. Fuelled by our commitment to service excellence, our award-winning business has gone from strength to strength and is now one of the fastest growing omni-channel fulfilment & logistics businesses in the UK with a Global reach.
As a well-respected brand in our sector, our ongoing success is largely due to the commitment, innovation, and skill of our outstanding colleagues. Our incredible team work hard in contributing to our ongoing success whilst making time for fun at work forms a fundamental part of our Company values.
We demonstrate appreciation of our people through competitive pay structures, enhanced annual leave, flexible/hybrid working opportunities alongside a range of health and wellbeing support with access to amazing break out facilities at each of our depots that house everything from computer games, pool tables, to table football and darts, and even TV/relaxation areas.
In addition, our desire to go that extra yard for our people means colleagues also get to enjoy an extensive range of “free to access” benefits including discounts with various leading retail brands, fresh fruit weekly, refreshments, onsite parking, all of which is underpinned by an extensive colleague rewards program and a varied range of prescheduled fun events throughout the year.
Our inclusive culture encourages transparency, ownership, and honesty and we treat every colleague as a valued partner in the business. From day one, our investment in your learning, development, and progression is our top priority and with the rate we’re growing, there’s never been a better time to join Team 3PL and play your part in on our exciting journey.
Job Insight:
You’ll be researching, tendering, converting, and onboarding desirable new business whilst also helping existing customers to grow.
As a New Business Manager, you’ll form part of our wider Customer Success department as we recognise that taking a relationship-focused approach to winning profitable new business is essential. We apply a creative, tailored approach to winning new business with both existing customers and prospects alike.
Through research and targeting you’ll convert a range of new business opportunities in undertaking a robust bid process. Your ideas and creative flair in working closely with content marketing will help set us apart from the competition, drawing upon prospect intelligence and supporting knowledge of similar customers we already work with. You’ll also work closely with the operations team in ensuring that any new business onboarded is aligned to our target specification and spectrum of capability.
This role will also oversee the growth of our extended suite of value-added services including but not limited to Amazon Support Services, 3PL Lite, 4PL and Pre-Retail. As a pivotal member of the management team, you will attend weekly and monthly reviews and report with relevant business intelligence whilst working closely with prospects, internal stakeholders, key suppliers, and our existing customers in unison.
Person Specification
This role is entrepreneurial demanding a pioneering spirit and founder's mentality. You’ll be a tenacious, inspirational, and infectious leader of people whilst demonstrating confidence, authority and gravitas always when interacting both internally and externally. For this role you’ll be required to adopt a flexible approach to your working hours and location to position yourself in the right areas maximise impact and achieve sales budget. You’ll be a self-driven and ambitious with a real desire to make a difference for the Company and on a personal level. You’ll also possess strong organisation and technical skills whilst being analytical all of which must be underpinned by your in-built entrepreneurial flair. You’ll have the proven ability to develop strategy for your department and driving progress through influencing and courting of support from the wider management team. To fulfil your potential within 3PL you should be capable of challenging the status quo, thrive on change, be customer centric and lead from the front.
Key Responsibilities and Duties
The role is varied and the duties below are not exhaustive.
- Work with sales support to identify suitable prospects through market and sector research
- Evaluate the viability of bid opportunities and make justified recommendations whether to pursue or not in relation to return on investment. We have a "Bidding to Win" process which means the key stakeholders are involved in these evaluation opportunities to ensure we have senior support and input for any key account decisions.
- Construct creative win strategies to convince a client to use 3PL, including new approaches and innovations. Always using examples from Customers to evidence the work we do and to bring the bid to life.
- Draft bespoke copy to a very high standard, sales material rather than 'copy and paste’.
- Conduct debriefs on Bids that are successful and unsuccessful and translate 'lessons learned’ into practical guidance for the wider partnership to grow the Bid win rate. These learnings are shared with the SMT
- Working with Customer Success team in ensuring the right approach is taken to on-boarding following a bid win and the Bid proposition and promises are delivered post Bid.
- Work with other departments to help promote the client-centric focus for growth.
- Work with marketing to ensure case studies are grouped and banked.
- Identify target relationships that can be tracked to lead to a bidding opportunity.
- Conduct customer listening with existing business to deepen commercial insights into what customers want, and their un-met needs. .
- Maintain Bid Records with qualitative and quantitative data.
- Organise and chair presentation run-throughs, requesting critical challenge ahead of any key account pitch.
- Attend selected external events and training courses and document learnings.
- Work with QA on the creation of a sales-based Quality Management System (QMS)
- Support Account Based Marketing campaigns for targeted prospects.
Primary Outputs
- Safety – Ensure we only onboard products to desired specification.
- Customer – A seamless onboarding experience
- People – Supply efficient desirable products to handle.
- Cost – Ensure all pricing material remains relevant.
- Quality - Zero major defects on audit of the sales QMS
Education and experience
A proven track record of success in managing and delivering effective and winning sales opportunities / Bids within a services environment.
Commercial nous and an ability to see things from the customers point of view.
- Collaborative working, keen to work with others and to take a collective approach.
- A self-starter who creates confidence amongst colleagues and builds co-operative and inclusive working arrangements.
- Equipped with tenacity and patience to move relationships forward over time
- An excellent communicator able to influence internal and external stakeholders
- An ability to deliver on promises, meet deadlines, prioritise workloads and multi-task
Skills and Knowledge
- Good interpersonal and communication skills (both verbal and written).
- Good relationship building skills
- Ability to work under own initiative, and self-motivated
- High level of competence in use of Microsoft Office products
- Effective influencing skills
- Must be comfortable working towards challenging new business targets
- Ability to build and expand on sector knowledge
- Team Player - Strong interpersonal and communication skills within a small team
- Strategic thinker
- Financial and commercial acumen
- Excellent knowledge in using Teams, Microsoft Word, PowerPoint, Excel Zoom etc
Next Steps
If you believe you have the experience, skills and qualities we require, please send us your CV for your chance to join us on our amazing adventure in making ship happen!
Please note due to the large volume of applications we receive for these roles, if we have not contacted you within 21 days then, unfortunately, your application hasn't been successful, however, we may contact you regarding other roles and we wish you all the best in your job search. We do not accept applications made through agencies.
Job Types: Full-time, Permanent
Salary: £32,500.00-£35,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- On-site parking
- Private dental insurance
- Store discount
- Wellness programme
Schedule:
Work Location: In person
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