Job Description
InHealth sees more than 4 million patients each year and Targeted Lung Health Checks (TLHC) is one our fastest growing and exciting departments. Our Health Care Assistants (HCA) are a vital part of the InHealth team and they are responsible for making sure our patients receive the best standard of care throughout their visit and supporting them through the process of their TLHC appointments.
By applying professionalism and expertise, you will play a pivotal role in how we support our patients through their healthcare journey. Ensure the smooth running of the work day by greeting and preparing patients for their face to face TLHC appointment. Use a patient management system to provide both clinical and clerical support to practitioners, enabling effective and efficient patient care to be delivered. Maintain a safe clinical environment in line with the Company’s Health and Safety and Infection Control policies.
What you are responsible for:
- Welcoming patients to the clinic in a professional manner and acting as patient advocate at all times to ensure both privacy and dignity
- Clarifying patient’s identification and explaining the process of their Targeted Lung Health Check appointment
- Managing clinical risk within own designated working area
- Ensuring the smooth flow of clinical and administrative work whilst supporting Practitioners and other colleagues
- Supporting patients to safely access subsequent elements of the face to face TLHC appointment (potential CT scan) and providing a patient handover once at the secondary location
- Accurately entering data into the patient management system and maintaining these systems with accurate and up to date information
- Adhering to the requirements of the Data Protection Act (1984) ensuring confidentiality of information regarding staff and patients is always maintained
- Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
- Facilitating efficient patient scheduling and throughput, leading to optimal use of nursing capacity
- Maintaining stock control and being responsible for purchasing consumables and supplies as and when required within agreed processes and guidelines
- Cleaning, monitoring and tidying equipment as directed and report any problems or malfunctions to senior member of staff
- Maintaining a clean and safe working environment
- Remaining up to date with mandatory training and completing any additional courses required for this role
- Understanding all responsibilities and adhering to all statutory requirements for Health & Safety, COSHH, PPE, fire safety, complaints, accident reporting and magnetic field & radiation safety
- Complying with ISO standards in respect of Information Security Management
- Demonstrating safe, effective practice in line with InHealth policies and procedures
Key Skills
- Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
- Understand the importance of patient confidentiality and be aware of data protection
- Have excellent verbal and written communication skills
- Have good listening skills with an ability to present information in a logical manner
Other key parts of the HCA’s role:
- You need to be willing to be flexible when working shifts required
- There may be instances where our HCAs need to work additional hours or outside their region to support the operational requirements of the business
- On occasions, national travel may be required to attend training courses
- Due to the travel involved in this role, a full driving license is required
What can InHealth offer you?
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
Job Type: Full-time
Salary: Up to £22,500.00 per hour
Work Location: In person