Job Description
The Chelsea Harbour Hotel is seeking an experienced Reservations Agent who will be responsible to process all incoming reservations and to maximise room revenue
As Reservations Agent your key responsibilities include:
- To take booking via telephone, letter or fax entering the correct details into the computer system.
- Update reservations where necessary – either amendments or cancellations.
- To ensure that all bookers are aware of the hotel policy concerning credit and release times
- To assist the controlling of business mix and room rates as instructed by Manager/Head of Department.
- Maintain filing system containing all correspondence relating to all reservations taken
- Ensure procedures are carried out to support best practice for our M&E office
- Effectively communicate with reception concerning special request booking or last minute charges.
As Reservation Agent, the essential skills required:
- Having a strong understanding of Opera system
- Experience in managing both individuals and groups enquiries
- As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
- Possess a good command of the English language (spoken and written), excellent phone etiquette and communication skills, customer service orientated, computer literate.
For you
- We offer a benefits package including:
- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Uniform (Laundry / Dry Cleaning for Uniform)
- Eye Care Vouchers
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
.... As well as real opportunities to develop and gain promotion within the industry.
About the Hotel
The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary King’s Road. All of the hotel’s luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Blue Harbour Health Club and Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Job Types: Full-time, Permanent
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
Work Location: In person
Reference ID: CHHRA