Salary: £20,900 - £22,900
Location: Cambridge, hybrid
Contract: Permanent
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We are looking for three Customer Services Representative's to join our customer services team, where you will provide an efficient and high-quality service to our global customers ordering our print and digital products.
About the role
In this exciting and varied role, you will own, investigate, and resolve customer queries within agreed timescales, whilst maintaining the highest standard of procedural, auditor and regulatory requirements.
You will be a vital voice of the customer, contributing to changes and developments in the customer experience.
You will be responsible for accepting orders and investigating queries across hundreds of customers which range from individual students to large distributors, or agents. There is a wide range of product and system complexities, so you will be devoted to supporting our customers and internal contacts.
About you
You will be efficient and self-motivated, and able to provide excellent service to our customers and internal contacts globally.
We receive queries from customers via email and telephone, therefore you should be competent in writing email responses as well as having an excellent telephone manner, ensuring that our customers queries are understood and resolved.
Part of this role entails producing reports therefore an interest in and aptitude for reporting/data would be advantageous, along with the ability to use all MS Office packages including spreadsheet functions.
You will be experienced in dealing with customers at all levels, remaining approachable in a pressured environment. The ability to speak any European languages would also be beneficial.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays
We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability. Currently, we ask that you attend the office twice a week as a minimum for this role.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being 23rd April 2023 and interviews are scheduled to take place on week commencing 2nd May 2023.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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