Job Description
Full Job Description
Are you passionate about aviation and the airline industry? Do you think you’d enjoy working with airlines worldwide and content providers across the travel industry to help curate the best possible product offering and shopping experience for flights online? Do you want to work on exciting projects that will make a real difference to people's lives? Do want to join a business that is agile, ambitious and supports and encourages our people?
If so, please read on.
Alternative Airlines is a fast-growing flight search and booking site. We have built a strong online presence, www.alternativeairlines.com, with a friction-free flight booking capability and an expanding, global base of delighted global customers.
Why work for one airline, if you can work with all airlines? Our aim is to bring every available carrier into the Alternative Airlines family so that our customers can compare and book flights and ancillaries with ease. It is our mission as a fast-growing Online Travel Agent to empower anyone in the world to do just that. Within our Product team, you will be able to get to know the products and services of all airlines we sell and help us improve and maintain the quality and wealth of content we offer on the site. You’ll get to work with a young and dynamic team to help create the next level online shopping experience. As we’re all about flights, you even get an allowance to book with us for your next holiday.
What does our Product Team look like?
Technology is central to everything that we do at Alternative Airlines!
Our in-house tech team is always pushing the limits. We rapidly design, develop and test new products to improve both the flight search and booking experience and streamline our internal processes. Our product team are working with back-end and front-end engineers and digital experience specialists to make sure airline and content provider requirements as well as internal business requirements are met for all new products on the site. We also find and source new products and services to offer and monitor performance across all content on the site.
Alternative Airlines is enjoying high growth with yearly rates over 100% from £9m in 2020 to £28m in 2021 and £63m in 2022. We are targeting £100m in revenue by 2025. Our site and the booking process is a key part of our success and we constantly improving the platform and process.
Our product team is defined by these characteristics:
1) Flexible working – Choose where you work – fully remote or in the office. It’s up to you.
2) Self-empowered and agile culture – We work independently and quickly shift our focus to where it is needed.
3) Work -life balance – Things outside of work matter
4) Bring your ideas to life – help design new functionality for our website, oversee and sign-off work by the engineering team.
5) Challenging problems – Endless number of interesting and complex projects to solve
A typical day for a Product Analyst
As a Product Analyst, your typical day may start with reviewing the bookings that came in the previous day and checking for anything that might indicate a problem with one of our suppliers or airlines.
You may receive notification of new content available from one of our suppliers and would be asked to assess this before deciding to add it to our website.
Some of your day will usually be spent on one or more bigger projects. This could be something like integrating a new provider on the site or adding a new function for our customers.
Along the way, you'll likely interact with other members of the team, including project managers, stakeholders from across the business (customer service, finance, commercial, marketing), and developers, to ensure that everyone is on the same page and the project is moving forward smoothly.
The team also does general monitoring and prepares reports on several KPIs on a monthly basis.
We use insights from our reports to create action plans to tackle any performance issues we see and increase booking volume and other metrics.
On other days you may be asked to visit an airline or other partner and help negotiate new contracts or incentives with them.
What is required from the Product Analyst?
· Create actionable, data-led insights to make recommendations to the business on areas of improvement.
· Contribute to establishing and maintaining partnerships with airlines across the globe.
· Analyse airline fare and ancillary strategies and identify and help fill gaps in our content offer.
· Identify synergies across airlines to help streamline our automated workflows across the site.
· Track progress against key performance indicators.
· Ability to work with data and make recommendations on how to improve our performance based on in-depth analysis.
· You will work alongside departments from across the business.
· To perform ad-hoc analysis across multiple topics.
· Produce quick cards and info sheets on key data points.
· Working with suppliers to improve performance of APIs and content.
· Identifying and sourcing new suppliers and products to enhance our portfolio.
· Working alongside the Product Lead to enhance and optimise the product strategy.
Required Skills:
· Good communication skills and strong writing skills.
· Excellent knowledge of Excel.
· Experience in the Travel industry is a plus.
· A passion for (web) technology, aviation, and the travel industry.
· Highly organised, proactive, able to manage multiple priorities and meet deadlines
Recommended Skills:
· Degree-level education
· Knowledge of Excel required. SQL/Python advantageous though not essential.
· Proactive and outcome driven.
· Strong analytical and problem-solving abilities
Certified Great Place to Work with Leading Perks in the Industry:
Benefits & Perks:
- Flexible working – we allow our people to choose where they work best.
- Highly competitive salary which is regularly reviewed
- Social events throughout the year
- Plenty of holiday - 23 days plus bank holidays
If the above hasn’t already told you that Alternative Airlines is a great place to work then, we also have some amazing benefits when working for Alternative Airlines:
- Flight credits of up to £1,000 per year based on length of service.
- 2 extra wellness holidays per year focused on employee wellness.
- Enjoy a 2-week paid sabbatical for every 5 years of service.
Why work for us?
Our people matter, they are what drives our success.
Therefore, we have created a culture where we put our people first:
- We understand the importance of having a good work-life balance.
- A focus on personal progression and development
- Opportunity to join an innovative and talented team.
- Influence the next stage of growth of a dynamic and ambitious company.
Great Place to Work 2022-23
Alternative Airlines is officially certified as a Great Place to Work 2022-23.
This certification was independently awarded by Great Place to Work ® after they conducted an employee survey that showed:
- 97% of employees agree that Alternative Airlines is a great place to work.
- 97% of employees agree that they’ve treated as a full member regardless of their position.
- 100% of employees agree that they’re made to feel welcome when joining Alternative Airlines
Want to know more? Please see www.alternativeairlines.com/work-with-us.
Respectfully, no recruiters.
Job Types: Full-time, Permanent
Benefits:
- Flexitime
- On-site parking
- Work from home
Schedule:
Work Location: Remote
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