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IT Support/ Customer service Advisor

Job Description

Customer Service Advisor/ IT Support
Full Time/Permanent
Trafford Park
£23,000 salary
Hybrid

Start Date: May 2023

Role:

• You will be speaking to clients via phone, live chat and email
• You will act as the prime customer contact point for all query types
• Keeping clients up to date throughout
• Escalating issues in a timely manner
• Handle and resolve end to end customer enquiries aiming for a first time fix
• Clearly communicate timelines
• Liaise with internal teams
• Actively manage the back office/admin to make sure that customer service levels are met

Benefits:

• 25 days holiday + Bank Holidays
• Option to buy/sell holiday days
• Great progression opportunities - move to management of specialize within a certain team
• Company bonus
• Pension Scheme
• Life Assurance
• Income protection
• Childcare vouchers
• Enhanced maternity/adoption leave
• Online discounts
• Eyecare vouchers

Job Types: Full-time, Permanent

Salary: From £23,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Commission pay
• Yearly bonus

Work Location: In person

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