How to Apply
After submission of the first stage of your application you will be invited to complete a Numerical test. If you successfully pass the test, you will be invited to complete the final stage of the application which will include you having to provide evidence of a CV/Personal Statement (see below for further details).
Please complete the online test as soon as possible (within 24-48 hours is recommended) to give yourself enough time to complete your full application (CV/Personal Statement). Should you complete the test too close to the close date/time, where this does not enable you to submit the next part of your application (CV/Personal Statement) then your application will not be considered. Therefore, it is encouraged to complete the test a considerable amount of time before the advert close date.
The closing date for the test is 23:55 on Thursday 20th April 2023 (which is the same as the advert). If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Following completion of the online test, if you successfully pass, you will be asked to complete a CV and personal statement. Across both the CV and personal statement, we will look for evidence of the following:
- Ability to work in a high-pressure environment; whether that pressure comes from the volume, pace or nature of the work.
- Experience of working in a fast-paced, service-led environment.
- That you can communicate effectively, both orally and in writing, so you are properly understood by all.
You should be mindful of providing specific examples of where you can evidence these skills rather than talking theoretically about what you could or would do. Your personal statement will be limited to a maximum of 750 words.
The sift is due to take place from 21st April 2023.
The selection process will be designed specifically for the role. As a result, your assessment will include:
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A first stage assessment process to test your abilities which will include 1) a call listening exercise, 2) an IT skills exercise
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If successful at this stage, you will then be invited to a final interview. This interview will be conducted face to face at one of our MCA offices, details of which will be provided to you should you be selected for interview.
1st Stage - Assessment process is likely to be held from 2nd May 2023.
2nd Stage - Interviews are likely to be held from 11th May 2023.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
This vacancy is using Success Profiles. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
Further Information
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How we hire page of our DfT Careers website.
Before submitting your application, we encourage you to visit our Recruitment in detail page of the DfT Careers website. You will find detailed information about the entire recruitment process and what to expect when applying for a role in the Civil Service.
Throughout this job advert there are links to the DfT Careers Website, which provides you further information to support your application. Should you be unable to access the information on our website, please email [email protected] for assistance.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.