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IFM Receptionist

Job Description

We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to be part of the Reception team within Derby City

You will need to have:

• A good standard of general education which includes English language GCSE, Grade B or above
• Previous Customer Service experience
• IT literacy skills
• Excellent communication and interpersonal skills

• To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service. Ensuring all patients are booked into appointments correctly, and directing them appropriately once they have arrived.
• Telephone answering service (general enquiries/cancelations)
• Receipt of all incoming mail and its distribution.
• Using your initiative and local knowledge to answer patient queries, and sign post to appropriate local services.
• To register new patients to the Podiatry services; maintain waiting lists; cancel, move and book appointments: liaise with Podiatry team.
• Order and maintain supplies as necessary and in accordance with Trust policies
• Sale of continence products
• Responsible for reporting site maintenance issues: liaising with Site Landlord and their agents.
• To provide an efficient room booking service at the clinic so that rooms are fully utilised and not double booked
• Printing/Photocopying
• Maintaining site emergency equipment
• When on duty to act as a Fire Warden

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