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Therapy Assistant (Hand Therapy)

Job Description

As a capable administrator, you will be working with the outpatient Hand therapy team based at South Wing.

Your role will be to provide support to a team of Occupational Therapists and Physiotherapists in providing care to patients who require hand therapy.

You will have skills in interpreting and inputting data accurately, to have a basic understanding of hand conditions and the treatment they require (in order to be able to answer telephone enquiries). The role will involve giving advice or identifying someone who is able to do so.

You will also need to order clinical stock, manage the waiting areas and act as a chaperone when required.

Training will be given to undertake this role successfully

To be first point of contact for telephone enquiries to the Hands service outpatient service, liaising with staff where appropriate. Contacts to include:

• Patients and members of the public.
• GPs.
• Other medical and hospital-based staff.
• Community/acute therapy staff.
• Transport/Interpreter services.
• Other Hospital base staff
• Stores
• Plastic Surgery Secretaries and Plastics/trauma services
• GP Practices

• Appointment information
• Telephone/face-to-face enquires
• Data Entry onto Excel spreadsheets and access databases
• Accessing Therapy staff and contacting different work areas.
• Statistical information

• Data Entry onto Excel spreadsheets and access databases
• Accessing Therapy staff and contacting different work areas.
• Admin tasks on System One

• Statistical information
• Ordering of clinical equipment

• Filing
• Answering phone queries
• Copy typing
• Photocopying and distribution of work
• Making up patient education packs
• Re-booking appointments
• Cleaning equipment
• Ordering Stock
• Documenting any relevant details into patient record on SystmOne medical record

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