Job Description
Burden Park Fitness Academy is a hybrid fitness club, offering its members a large gym floor; multiple group fitness studios; functional training area; swimming pool; plus steam room and sauna.
We're looking to recruit fitness focused colleagues to help deliver our mission, by welcoming; engaging; and motivating, our members so they can achieve their fitness goals.
Only fitness fanatics need apply!
Mission Statement:
Committed to delivering a HAPPY, RESPECTFUL, CLEAN and ENJOYABLE fitness space for our members.
Reporting to:
Member Services Manager
The successful candidate:
Will be the first point of contact for our members as you actively meet and greet them at the front desk.
Must have an interest in fitness and be able to have fitness related conversations with our members, maximising their experience.
Must play and active role creating a welcoming environment where’s fun and enjoyable for members to train.
Needs the confidence and vibrant personality to create a sense of community that’ll engage members and support them in achieving their health and fitness goals.
Needs to build great relationships with members to gain their loyalty.
Must deliver exceptional customer service that ensures the loyalty of our members.
Would ideally have experience of working with a customer management system, signing-up new members and managing payments.
Would ideally have relevant experience in a fitness club or similar industry.
Would ideally have experience of gym membership sales.
Must be fully flexible – able to work any operational shift as the business requires.
Duties and Responsibilities:
To be a leader in delivering our mission statement.
To offer exceptional customer service, as the first point of contact for members.
Dealing with member enquires via telephone, email or face-to-face.
Cashing-up and balancing tills at the start and end of day.
To take responsibility for member administration, ensuring members’ payment details are active and up to date.
To increase revenue by driving retail sales at the reception desk.
To deliver first-class club tours to prospective members. By showing understanding of their needs and goals you will be able to demonstrate how our facility is their obvious choice.
To contact prospective members, to book club tours.
To complete ‘new member welcome calls’ to ensure our members get the best possible experience from the moment they join.
To ‘save and rescue’ any member wishing to cancel their membership, by problem solving and addressing their issues.
To contribute general cleaning duties, ensuring exceptional cleaning and hygiene standards in all areas of the club.
To regularly review the standards of the gym floor; changing rooms; and pool side, and take any necessary action to resolve issues.
Carry out end of day cleaning routines throughout the club.
To be confident, demonstrate initiative and problem-solving skills.
The details:
· Salary: £10.92 per hour
· 32-hour contract (4 x 8hour shifts)
· 4-weeks annual leave.
· Club will operate on bank holidays (exc. Christmas).
· Must be fully flexible (includes early shifts, late shifts, weekends)
· Must be able to travel to work for as early as 5:30am, until as late as 10:30pm. Please check public transport schedules before applying. Free on-site parking available.
Address: Burnden Park Fitness Academy, Unit 3, Burnden Retail Park, Manchester Road, Burnden, Bolton, BL3 2NE.
Job Types: Part-time, Permanent
Part-time hours: 32 per week
Salary: £10.92 per hour
Benefits:
Schedule:
Work Location: One location
Application deadline: 23/04/2023
Reference ID: LH/RHC