Experience:
• Experience of working with E Prints software.
Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage
Communication, (Oral and Written)
Oral Communication
Routinely will be required to communicate more complex, specialist or conceptual
information clearly and persuasively, presenting compelling arguments to influence
and/or negotiate satisfactory outcomes. Delivery methods are chosen to suit the
audience needs and understanding and meaning is not compromised.
Written and electronic communication
Routinely required to understand, use and interpret technical/specialist terms
commonly in use in own area of work and explain complicated non-routine
matters/policies/procedures clearly through a range of appropriate methods and
with consideration to the audience.
Occasionally, will be required to explain complicated matters simply, tailor delivery
methods/media to suit the audience’s needs and ensure understanding. Uses
appropriate styles and arguments to influence and negotiate satisfactory outcomes.
Knowledge & Experience
Applies a depth or breadth of experience and is able to demonstrate full working
knowledge and proficiency in own area of expertise. Acts as a point of reference to
others. Reflects on practice and engages in continuous professional development.
Service Delivery
Adapts services and systems to meet customers’ needs and identifies ways of
improving standards. Learns from complaints and takes action to resolve
them. Collates feedback and views from customers and keeps up to date with
market trends to inform service development and make changes. Actively
promotes services.
Planning & Organising
Manages time and resources effectively; routinely monitoring and reviewing
progress to ensure effective working of self and others.
Ensures work is completed to expected standards, timeframes and budgets and in
line with personal/team/service area objectives.
Decision Making Processes & Outcomes
Independently makes decisions that have a limited impact such as on immediate
team/work area but may endure for some time. Considers the wider impact of
decisions and assesses outcomes.
Makes strategic or operational decisions collaboratively as part of a team or
committee, which have potential to impact on several areas or affect the broad
working practices of the organisation for some time. Ensures that options are
weighed and outcomes considered.
Provides detailed information and advice that influences business plans and
longer-term planning, having anticipated and highlighted the issues that need to be
taken into account.
Analysis & Research
Designs and uses data gathering and analytical methods appropriate for each
investigation.
Recognises and accurately interprets patterns and trends. Understands when