Job Title: Customer Account Coordinator
Reports to: Customer Services Manager
Based at: Saab Seaeye Limited, 20 Brunel Way, Segensworth East, Fareham, Hants PO15 5SD
Job Purpose: To provide customer support by ensuring continuous maintenance of supplied systems and products through the provision of spares and repairs.
Key accountabilities and responsibilities:
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General administrative tasks.
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To undertake any other duties as appropriate within their competence, as required by their Head of Unit from time to time.
General accountabilities and responsibilities:
To use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role.-
To maintain personal ability in, and appropriate use of, all relevant IT (Information & Technology) and other systems required to adequately perform the role.
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To act ethically, with integrity and in the best interest of the business at all times.
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To maintain a professional and supportive relationship with team members and other departments in order to deliver business and delivery objectives or deadlines.
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To keep good time management to minimise any wasted time and maximise productivity and effectiveness.
Quality, health, safety and environment (QHSE)
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Cooperate with the company to achieve a healthy, safe and sustainable working environment
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Work in ways that ensure your own safety and that of others; “Do the right thing even when no one is looking.”
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Report any incidents, near misses or other health, safety and environmental concerns
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Deliver all products and services in line with Saab Seaeye quality standards to ensure we meet our customer requirements and highlight any quality concerns or potential improvements.