Job Description
Mango Portswood, Restaurant Manager
Mango are three independently owned bar & eateries in Southampton, serving delicious Thai Tapas and original, exciting cocktails, in a relaxed, welcoming and upbeat setting.
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Looking to grow as a person and develop your skills in the hospitality sector?
You may already be a manager looking for a new challenge,
Or perhaps you are in a supervisory or assistant managerial role and you’re ready to take the next step in your career?
This is a great opportunity for someone who wishes to learn, develop and progress their career in restaurant management. We are looking for someone who will be a long-term member of our team– we hire people we see potential in to trust them with responsibility and to grow.
Our management teams work closely to support each other, and you will have the opportunity to be creative, putting forward new ideas and ways we can please our guests and drive sales across the company.
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You will need to have had experience in a similar role. You’ll need to be flexible with your working times and available to work a minimum of 40 hours per week including evenings, weekends, bank holidays and during busy holiday periods.
As our ideal manager you’ll:
- have excellent interpersonal skills, a warm and engaging personality and natural leadership qualities
- have a flexible and hands-on approach to work, and be competent in controlling the venue, whether you’re working independently, leading your team from the floor, banging out cocktails behind the bar, or jumping in the kitchen to help plate up
- have strong planning and organisational skills to run a streamlined operation
- have the ability to remain calm in stressful situations, be able to problem solve and think on your feet to make decisions confidently, and deal effectively with guest feedback and complaints
- have a strong eye for detail and presentation, and a wish to present the venue at its best
- have good business awareness, be innovative and excited to help grow an independent company.
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You will be responsible for running day to day operational aspects of the restaurant including recruitment, training, stock management, cash management and health and safety. But first and foremost running great shifts on the floor and giving our guests a great experience will always be your priority.
Within your day to day role, you will:
- Look after a small front of house team of 4-10 staff, manage their performance, motivate and engage them, and use their strengths and skills to suit the shift’s needs, and enhance their abilities to help them grow within the company
- Lead by example to champion Mango’s high standard, ensuring an excellent level of customer service from both you and your team, and creating & maintaining a feel-good, energetic atmosphere in the restaurant
- Manage staff rotas, ensure time sheets are correct, adapt staff hours on shift to reduce labour costs, make sure we have enough staff for busy periods, and organise cover for shift cancellations
- Recruit, interview and train new team members
- Maintain stock levels by making orders, receiving & checking deliveries as they come in, rotating stock, and practising good cellar management
- Respond to customer bookings and queries, organise reservations, table plans & parties, ensuring everything needed is prepared and ordered ahead of time according to upcoming bookings
- Ensure the venue is always clean, organised and presentable, and cleaning, opening & closing checklists are followed and maintained
- Prepare cash drawers and petty cash, and be responsible for daily cash ups
- Ensure compliance with all relevant regulations and industry guidelines, and maintain a safe working environment
- Co-ordinate daily operations to work in synchrony with the kitchen team
- Work with senior managers to drive sales and accomplish business objectives
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In return you will benefit from:
- basic salary up to £27,500 + TRONC (averaging around £4,000 per year) + cash gratuities
- a fast paced, fun and professional working environment
- flexible shift patterns
- no early mornings!
- working with a close-knit team of like-minded people
- support and on the job training
- optional company pension
- free meals on shift
- 30% staff discount
If you think you’re the perfect candidate for this position, then we can’t wait to hear from you!
Job Type: Full-time
Salary: £26,500.00-£31,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
Experience:
- Hospitality: 2 years (required)
Work Location: In person