Supporter care officer
Contracted to our Peterborough office, with the flexibility for hybrid working
Salary £23,000 - £24,500 depending on experience
37.5 Hours per week (Monday to Friday)
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
We have a great opportunity for someone to join our supporter care team, who is enthusiastic and passionate about engaging with our brilliant supporters and stakeholders and will offer the highest standards of supporter care. This is a vital role and will provide integral administrative and fundraising support. This person must also be able to show empathy when engaging with people whose lives have been affected by kidney disease.
With outstanding customer care skills and experience, you'll need to have a passion for customer engagement and the ability to motivate and encourage supporters to maximise their fundraising. A keen eye for detail is essential as the role will involve database management whilst supporting a busy, successful fundraising team, ensuring donors and their gifts are accurately acknowledged, recorded on the database and any queries dealt with to conclusion. Knowledge and experience of dealing with customers effectively through a variety of communication methods including inbound and outbound letters, telephone, email and social media is essential. The successful candidate will need to have a logical thought process as some financial processes will be included in the role.
In return, we offer the opportunity to be part of a fantastic team in the leading UK charity funding research that focuses on the prevention, treatment and management of kidney disease.
If you are interested in the position, please complete the online application form and submit your CV, together with a supporting statement, outlining why you are interested and how you feel you meet the requirements.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
Telephone Interviews will be held on 26 and 27 April 2023. Subsequently by arrangement.
Interviews will be held w/c 2 May 2023. Subsequently by arrangement.
No agencies please