Customer Operations Agent

Id Job: 316e334

🏢 On-site

💼 The Highland Jet Centre

📍 Inverness, Scotland

🕒 2 days ago

💰 11.4 GBP HOURLY

Duties and responsibilities:

Processing clients through the FBO, checking validity of travel documentation
To be fully conversant with the policy and procedures of our contracted operators
Flight boarding: checking of boarding passes, check all hand baggage complies with airline regulations
Flight arrivals: processing Customers from the aircraft to the FBO and through UK Border Force where required in a safe and controlled manner
Office duties include telephone enquiries, flight administration, booking flights into the airport
Loading/unloading baggage
Arranging private catering for our VIP clients
Ensuring the FBO is kept clean and tidy between flights
Arranging hotel and taxis for visiting aircrew
Arranging chauffeur executive vehicle hire when requested to do so

Requirements:

You must be able to provide 5 year uninterrupted work/education history.
Any gaps in your work/education history, you will be required to provide a personal reference for each gap.
You must pass a Criminal Record Check (Basic Disclosure Scotland) prior to obtaining an airport pass.
You must be flexible and be able to work a varied shift pattern operating 7 days a week, which includes early starts from 8am, late finishes from 22:00pm and weekends. You will be required to work overtime when required (which will be paid at the applicable overtime rate).
Computer literacy and familiarisation of various software applications is a benefit.
A full UK driving licence and access to a vehicle is essential.
Proof of eligibility to work in the UK

Job Type:

Full-time based on 37.5 hours
Permanent position
For successful candidates the rate of pay is £11.40 per hour, rising to £11.70 after successfully passing probationary period. Full uniform and training are provided.

Benefits:

Company pension
On site parking
Employee Assistance Programme (EAP)
30 days annual leave inclusive of statuary 8 days. This increase in year 1 and again in year 2

No agencies please

Work Location: In person

Job Type: Full-time

Salary: From £11.40 per hour

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Inverness, IV2 7JB: reliably commute or plan to relocate before starting work (required)

Education:

Experience:

Work Location: In person

Application deadline: 28/04/2023
Reference ID: HJC App 05/2023
Expected start date: 22/05/2023

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