Job Description
The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.
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Take responsibility for the day-to-day management of the key customers including intelligent decision making
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Work closely with several Account Directors to manage day to day client expectations
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Pro-active management of outstanding jobs – order, service and callouts
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Build professional business relationships with designated customer including courtesy communication
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Management of visit reports and quotations
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Resolution of customer disputes including liaison with other areas of the business as necessary
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Preparation and submission of weekly/monthly/annually KPI information
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Organisation and prioritise of own workload
Working Hours: 37.5 hours per week | Monday to Friday 9.00am-5.00pm
Qualifications
The successful person will have a working background within an administration led environment, coupled with a passion for delivering exceptional customer service.
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Possess a background within a high volume or complex contracts environment
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Be a confident communicator, both verbally and written
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Demonstrate a professional attitude and exemplary customer service skills
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Be forward thinking and self-motivated
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Have good planning and organisational skills
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Have a good level of IT literacy, with experience using Microsoft Excel
Additional Information
What We Can Offer You
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upto £24,000 per annum (dependent on experience)
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25 days holiday, plus bank holidays
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Free Onsite Parking & Cycle to Work Scheme
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Company Pension Scheme
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Life Assurance
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Employee scholarship scheme
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A Central Benefits programme offering a variety of discounts + Health & Wellbeing services
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Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
More About Us
Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world.
We welcome applications from talented Customer Service Coordinators, Customer Service Administrators, Branch Administrators, Administrators, Sales Support Administrators, Account Managers, Customer Service Advisors and Customer Support Advisors who live within a commutable distance of Blackburn, Accrington, Darwen, Preston, Leyland, Chorley, Haslingden, Burnley and Clitheroe