Job Description
We are currently looking for a Spa Operations Manager to join our Meadow Spa team at our Luxury Wellness Retreat in the Cotswolds. This is a new and exciting position as we continue to grow the Meadow Spa and wellness offering.
Meadow Spa is part of Thyme, a ‘village within a village’ set in the Cotswolds, working with exclusive and luxury products that are only available here at Thyme.
The Spa attracts an affluent clientele, and the Spa Operations Manager will be expected to understand this audience and be attentive, discreet whilst maintaining a quiet confidence.
Exceptional Customer Service skills are a must as the Spa Operations Manager will require natural empathy with their team and guests, with the ability to be decisive and look after the best interests and wellbeing of the Spa and its guests.
The holistic nature of the Spa is celebrated through its treatments, products, classes and workshops.
What we are looking for
We are looking for somebody that can manage all aspects of the Spa operation. The ideal candidate will be a good team leader with excellent motivational skills to keep the team working at the high standard already in place. Although the candidate may be required to cover treatments, this is an operational and management-based role.
Basic Responsibilities
- Responsible for overseeing the day-to-day operation of the entire Spa
- Work closely with the Spa Management team & Wellness Manager to lead and develop the Spa and team
- Maintain high levels of standards at all times
- Deliver in-house training - mentoring therapists in treatments and product sales
- Management of stock and orders
- Management of Health and Safety
- Up-keep and maintenance of the Spa
- Delivery of Spa treatments as and when required
- Staff management, Team meetings, 121s and performance Management
- Rota, payroll and holidays
Skills & Experience
- Spa therapy qualification level 2 and 3 is preferred
- Excellent customer service and communication skills
- Great attention to detail
- Must be computer literate with a good level of numeracy and literacy
- Experience in diary management and bookings
- Must be efficient, organised and motivated
- The ability to deliver an exceptional Spa experience, going beyond the guest’s expectations
- Experience in management within a Spa environment is preferred
- Experience in delivering 5-star service for high profile clientele
- Experience of working within the luxury Spa environment
- Honesty & Integrity
- Passion and Enthusiasm
Why Join Thyme
Our ethos is simple. Our dedication is resolute. Welcoming our guests to connect with nature and conserving the beauty of the land through generations of love, for generations to come.
At Thyme, our founding ethos is to slow down and reconnect to nature. We have curated this connection through the floriferous design of our rooms; our focus on modern British seasonal food and botanical cocktails & local wines, our natural spa treatments focused on breath & meditation, our nature inspired retail brand, and the conservation of our beautiful water meadows abundant with wildlife.
We aim to reconnect not only our guests, but also our team to nature and promote living in harmony with the wild. If you share our philosophy, and resonate with our commitment to nature, flair for entertainment, and passion for creativity, we would be delighted to invite you to contact us regarding our vacancies.
Our Values
- Considerate - Being thoughtful and Considerate in our actions and their impact on people and the planet
- Consistency - Delivering Consistency of performance and stability through collaboration and communication
- Integrity - Always displaying total Integrity, creating an environment where respect, honesty, and trust, thrive.
- Pride - Having Pride in who we are and what we do, and the sophisticated style with which we do it
- Aspiring - Aspiring to achieve excellence, applauding ambition, and rewarding resilience
Our Culture
We seek to cultivate a welcoming, caring, positive and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening and a commitment to health and wellbeing serve as the bedrock of our culture.
Company Benefits
- Substantial Service Charge bonuses paid monthly.
- 28 days annual leave PA + All staff to have an extra day off on their birthday.
- Private Medical Insurance
- Healthy & delicious meals on duty prepared by our own Chef’s - All FOH departments are entitled to food on duty. This is served at 11am and 5pm daily.
- Employee assistance programme - designed specifically to assist hospitality staff by providing specialist, independent and confidential advice, support.
- 50% off food in both the Ox Barn and the Swan.
- High quality, sustainably made, and stylish uniforms provided.
- Cookery School discount - All classes are £40 per person, available for you plus 1 guest.
- 50% discount on Spa Treatments.
- 40% discount on our retail range Bertioli
- Recently renovated staff room with kitchenette, comfy sofas, and entertainment.
- Staff welfare facilities provided on site for health & wellbeing needs.
- Annual staff Christmas Party with dinner, drinks, music & dancing!
- Reward & recognition programme offering the chance to win weekly prizes & a monthly cash bonus.
- A personalised approach to investment in your professional development.
- Beautiful Location with plenty of space to walk and relax during break times!
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Private medical insurance
- Referral programme
- Relocation assistance
- Wellness programme
Supplemental pay types:
- Bonus scheme
- Commission pay
- Tips
Ability to commute/relocate:
- Lechlade: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person