Job Description
Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.
Main responsibilities
Duties
· Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
· Take orders and send them to kitchen staff through the POS system.
· Deliver orders promptly to the kitchen production area.
· Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
· Keep tables and service areas clean and tidy as per procedure manual.
· Maintain hygienic food service techniques during service.
· Take responsibility for your designated section and station.
· When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
· Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
· Any other reasonable request as required by your Supervisor or Hotel Management.
Health & Safety
· Actively participate in safe work practices and procedures in the workplace, use equipment safely.
· Fully understand departmental fire, evacuation and emergency procedures.
· Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
· Report any health or safety hazards to your Supervisor.
· Wear protective clothing and equipment provided.
· Actively participate in Accor hotel environmental initiatives.
· Report all broken or damaged equipment to a Supervisor.
Customer Service
· Provide efficient, friendly and professional service to all guests, making all guests experience positive.
· Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
· Actively sell and promote, hotel facilities and services.
General Duties
· Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
· Suggest any improvements that could be made to existing services or procedures.
· Attend training programmes and meetings as directed to constantly improve skills and knowledge.
· Follow the expectations and guidelines in the Accor Employee Handbook.
· Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.
Job Types: Full-time, Zero hours contract
Salary: £11.00-£11.51 per hour
Benefits:
- Company pension
- Employee discount
- Wellness programme
Shift:
COVID-19 considerations:
n/a
Ability to commute/relocate:
- READING: reliably commute or plan to relocate before starting work (required)
Experience:
- Catering: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)
Work Location: In person
Reference ID: F&B TM