Job Description
Overview
Reporting directly to the Service Desk Manager, the IT Analyst will assist in the day-to-day operational support of the firm’s IT systems and users. The position is within a small IT team working mainly on the IT helpdesk and will encompass user support (both in person, online and over the telephone), systems operational support, application support, system testing, change control and documentation.
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The firm*
Lewis Silkin works with leading businesses to protect and enhance their most important assets - their ideas, their people, their brand and their future. We call it: Ideas. People. Possibilities.
With offices in London, Oxford, Manchester, Cardiff, Belfast, Dublin and Hong Kong, we are recognised by clients and industry alike as being distinct for our unique culture, market-leading practice areas, sector focused approach and for providing solutions to complex, multijurisdictional business challenges, with a pragmatic and human touch. We have two things at our core: people — both ours and our clients’— and a focus on creative, tech and innovative businesses.
Our culture is encapsulated by an ethos of bravery and kindness, guided by our values of Integrity, Clarity, Unity and Excellence (our ‘I-CUE’). We aim to provide a supportive environment for our people, clients and wider community and embrace diversity & inclusion, ensuring people are able to bring their full selves to work.
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Technical Skills*
Ideally some basic experience in the following but training will be given:
- Information Technology fundamentals
- Knowledge of Windows 11, Office 365
- Troubleshooting issues with smartphones and hardware
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The role*
The successful applicant should:
- Experience in troubleshooting IT Systems and have the ability to quickly learn and adapt to new applications.
- Be able to accept tasks and advice from other more members of the department
- Be willing to work out of hours when required and at short notice to support the business
- Capable of working to tight deadlines, sometimes under pressure
- Demonstrate a high level of customer service and professional approach. They should be able to communicate effectively with non-technical staff and members of the IT team.
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The Conditions of Service*
The working hours for this position are a standard day of 7 hours, five days a week. The core hours are 0900 to 1700 each weekday with an hour for lunch. The IT Department are required to cover onsite support between 0830 and 1830 and there is a shift rota in place. There will occasionally be a requirement to work additional or unusual hours (arriving earlier, leaving later or working at weekends) in order to resolve problems, implement new features and maintain service levels. Overtime will occasionally be required by prior arrangement.
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Total hours per week:* 35.00
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Annual wage:* £21,000.00
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Apprenticeship Training to be provided:*
- You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
- You will work alongside our experienced Service Desk team and build your skills through a combination of:
- 1-2-1 Coaching
- Group activities
- Online learning
- Work based tasks
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Location*
We advise our employers that apprentices perform better when they are in the office surrounded by more experienced colleagues. The following definitions are used in our job adverts.
No remote work
This option will not be shown in jobs list or the job page.
You should expect to be in the office 5 days / week.
Temporarily remote
A job that’s normally performed in a single location, such as an office or at a job site, but which is temporarily remote during special circumstances (e.g. the coronavirus (COVID-19) pandemic).
Hybrid remote
A job that is performed as a mixture of in-office and remote work in an employee's day to day. You should expect to be in the office 3/4 days / week.
Fully remote
A job that can be performed entirely remotely from any location, and doesn’t require any regular travel to an office or job site. You should expect to be in the office 1-2 days / month.
Candidates that have read and followed the advice in our CV Guide* are more likely to be successful...*
Job Types: Full-time, Apprenticeship
Salary: £21,000.00 per year
Work Location: One location