Job Description
To provide a comprehensive secretarial support service to General Surgery consultants, junior medical staff, specialist nurses and medical secretaries, ensuring the highest level of confidentiality is maintained at all times.
The post holder will be required to demonstrate a significant level of initiative in organising their workload, making decisions, and taking action in accordance with departmental policy.
The post holder must be compassionate and understanding when dealing with the sensitivity of patient queries.
To provide high-quality audio-typing and word processing with medical terminology, as required by the Medical and Nursing staff, ensuring that the work is completed in an efficient and timely manner.
Ensure all information and messages received from patients, colleagues, and clinical and managerial staff are communicated efficiently and correctly. This can be of a sensitive or complex nature.
To act up in the absence of the Senior Team Secretaries, ensuring all duties are completed in an effective and efficient manner to ensure optimum service is maintained at all times.
To provide cross cover for the General Surgery secretarial team during absences.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
To act up in the absence of a Senior Team Secretary, ensuring all duties are completed in an effective and efficient manner to ensure optimum service is maintained at all times.
Respond positively and promptly to enquiries and problems received from patients, clinical staff and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures.
Be committed to continual self-development and training to meet the requirements and further development of General Surgery.
Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies.
To accurately create records and update patient-related information onto the computerised Patient Administration System.