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Porter - Hotel Services

Job Description

An opportunity has arisen to join University Hospitals Plymouth NHS Trust, Hotel Services team as a Portering Assistant

We are looking for enthusiastic and motivated individuals who have a passion for customer satisfaction and who can work as part of a very busy Hotel Services Department and Portering team.

The successful applicants will be required to work various shifts through a 24 hour period/7 days per week including weekend, Bank Holiday and night working

We have both full-time and part time posts available.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

The responsibilities will include:

• Transporting patients by bed or chair between wards and departments using various methods of transportation
• transporting the deceased to the mortuary
• responding to emergency situations
• responding to requests for medical gas
• responding to requests for specimen collection and transportation to the Labs
• responding to out of hours requests for clean linen
• responding to requests to move furniture and equipment
• delivering patient meal trolleys to wards and other food provisions
• supporting Helpdesk providing cover for absence
• cleaning equipment used in the provision of the service

• To liaise with Clinical and Non-Clinical Staff to ensure correct patient prioritisation processes are in place and adhered to.
• To liaise with Clinical and Non-Clinical Staff regarding the interventions the patients are undertaking, so that patients are taken to the correct destination for their procedure.
• To liaise with Clinical and Non-Clinical Staff with regard to patient readiness, requirements and means of transportation prior to undertaking any task.
• Assist Clinical Staff, Transfer Teams and Escorts where requested when moving patients.
• To maintain clear and effective communication channels with Team Leaders and Clinical and Non Clinical Staff
• To work as part of a multi-disciplinary team on a daily basis and understand own workload and undertake requests received by Trust Staff.
• To book patients in where necessary using the relevant IT / Task Management systems and ensure the system is updated so that appropriate reporting can be undertaken.
• To ensure that patient’s details are correctly recorded on the relevant paperwork / systems (and any linked system) to enable any discrepancies are identified and reported.
• Complete any relevant logs / paperwork and / or update suitable systems where requested when collecting or returning patients.
• As directed and under direct supervision of Clinical /Registered Practitioner assist with any necessary controlled restraint of patients after the relevant training is undertaken.
• Ensure any Portering related equipment is suitable for usage and report any problems via the appropriate person(s), remove from use until repaired and ensure the correct reporting / repair procedures are followed.
• Check, transport and change Medical Gases (and their associated equipment) using suitable transportation to / from the appropriate storage facilities, within UHP and surrounding areas. Ensure correct and clean equipment is used and that you are suitably qualified for moving this equipment, which at times may be heavy and awkward to move.
• Ensure that Portering related equipment is, suitably maintained, cleaned, stored, and accessible and used safely in compliance to Trust policies and procedures.
• Maintain cleanliness of the relevant storage areas related to Portering and ensure area is kept clear of waste and accessibility is maintained.

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