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Outpatients Booking Officer

Job Description

Do you enjoy talking to people by phone? Are you a naturally helpful person?

We have opportunities for customer focused individuals who want to work in a friendly and supportive environment as part of our outpatient booking team at East Surrey Hospital in Redhill.

The roles involve undertaking a variety of tasks relating to booking and managing outpatient appointments including answering incoming calls and liaising with patients and stakeholders.

Outpatient Booking Officers help fully utilise clinics and ensure that patients are booked in accordance with the Trusts referral to treatment policy.

Successful candidates will need to demonstrate diplomacy and empathy and be comfortable working in a busy office environment whilst maintaining accuracy.

We welcome applications from people who would like to join our fantastic booking team and work for one of the region’s top performing hospitals.

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as ‘Outstanding’ and we are one of the best performing Trusts in England:

• Winners of Health Service Journal Acute Trust of the year award 2021
• National Patient Safety Awards winner and strive to be a beacon for safety in all that we do
• We are in the top 20% nationally for staff recommending the Trust as a place to work or receive treatment
• Our staff rate us the best in the country among comparable acute trusts when asked if they would recommend the Trust as a place to work and when asked whether care of patients is the organisation’s top priority
• Our workforce are amongst the most motivated in the country; we achieved the top acute hospital score in the country for staff engagement in the last national staff survey

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