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National Justice Museum

Visitor Experience Assistant

Id Job: 316e324

🏒 On-site
πŸ’Ό National Justice Museum
πŸ“ Nottingham, England
πŸ•’ Today
πŸ’° 10.9 GBP HOURLY

Job Description

Please apply with your cv and a covering letter.

Those without a covering letter will not be considered.

Thank you for thinking about applying for a role at the National Justice Museum, before the full role profile and person specification please find some information below about who we are and what we do, as well as our vision and aims which will give you a flavour of the type of organisation we are.

Thank you for your interest in working for us.

Our purpose

‘We tell the story of justice through time. We work inclusively and collaboratively with communities, supporting the creation of a fairer and equitable society.’

We empathetically enable people of all ages to extend their understanding of the law and justice system, so they are inspired by their rights and responsibilities to play an active role in society.’

We are a multi-award winning Museum and we are growing in national stature, winning the ‘Museums Change Lives’ award in 2021 for our innovative workshops in an envelope project. We are a leader in public legal learning and education and in developing diverse collaborations and partnerships for our work. Our learning programmes are delivered in centres across England, in our historic courtrooms in Nottingham, the Royal Courts of Justice and the Rolls Building in London, and in active courts in the North West. Our ambition is to widen our learning offer to more UK locations.

Our museum is based in Nottingham’s former Shire Hall and County Gaol, a Grade II* listed building featuring a Victorian criminal and civil courtroom, an Edwardian police station and exhibitions exploring the fascinating history of justice, we house historically significant collections of over 40,000 objects that cover the history of the British Criminal Justice System. The City of Caves forms a key part of our offer and here we explore stories of social justice within Nottingham’s largest historic sandstone caves and the country’s only underground medieval tannery. We engage and entertain the public by including them in our unique, interactive performances.

In 2018 we became an Arts Council National Portfolio Organisation (NPO), with a specific remit to diversify our workforce and programmes. We have established a reputation nationally and regionally for our person centred creative approach and have a growing, credible reputation as an arms open organisation, connecting communities through creative activity and providing services for diverse and not yet engaged groups. We take our museum out to people, engaging with new community partners to co-produce exhibitions and become more accessible to a wider range of people.

Our Vision is:

‘For everyone - equity and justice through engagement, inspiration, learning, and unforgettable experiences.’

Our values

We work creatively and equitably with people and communities, our values are to be:

Our aims

We aim to:

Visitor Experience Assistant

Purpose of the role

Delivery of an exceptional visitor experience, providing consistently high standards of

customer care whilst actively supporting the strategic priorities of the organisation. To ensure the standards within the front of house areas of the National Justice Museum and City of Caves, acting as a first point of contact for all our visitors. At times to be responsible for the day-to-day activities at the museum and for the City of Caves.

Responsible to: Visitor Experience Manager (VEM)

Hours: zero hours, weekend and evening working expected

Location: National Justice Museum and City of Caves

Contract: Permanent, 3 month probationary period

Rate of pay: £10.90 per hour

Main duties:

· To ensure targets for Gift Aid, Joint Tickets and Guide books are met and recorded accurately for the VEM.

· To monitor and maintain visitor flow through the opening hours using the Merac (Tessitura system from June 2022) till and booking system for groups, Education bookings, events and online ticket sales

· To resolve customer complaints where it is in your ability to do so, be conversant with procedures to escalate when required.

· To be responsible for maintaining high standards and all housekeeping duties for the reception area at both sites, ensuring a safe, clean and secure environment.

· To sort mail deliveries and advise if items are urgent to the relevant staff.

· To act as first point of contact for all deliveries and contractors, dealing with the enquiry as quickly as possible (Museum only)

Person Specification

Essential:

Desirable:

Essential Attributes:

VR/AL March 2022

Job Types: Full-time, Permanent

Salary: £10.90 per hour

Benefits:

Schedule:

Experience:

Work Location: One location

Application deadline: 17/04/2023
Expected start date: 01/05/2023

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