Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage
SENSORY AND PHYSICAL DEMANDS
Routinely uses materials, tools and machinery in their work for which knowledge
or practical training is required. Regularly uses physical abilities and skills to
perform complex or difficult movements.
WORK ENVIRONMENT
Is aware of local health and safety procedures and undertakes health & safety
duties and responsibilities appropriate to the post, reports concerns to others.
Responsible for managing the impact of the environment on the work or safety of
self and other people. Ensures that safe practices are part of normal day to day
working. Reviews and reports on working practice and the environment to
highlight potential risks and hazards. Undertakes risk assessments, identify the
level of risk and takes any necessary local action within health and safety
guidelines where applicable, to adapt the environment
SERVICE DELIVERY
Has accurate and up to date knowledge of services available in own and related
areas of work. Promptly deals with customers asking for service or requiring
information, correctly referring them elsewhere if necessary. Provides customer
care to an agreed standard ensuring that the experience of each customer is
positive and satisfactory.
COMMUNICATION
Oral Communication
Routinely receives, understands and conveys routine or standard information
clearly and concisely. Occasionally explains more complicated non-routine
matters/policies/procedures clearly by explaining technical/specialist terms
commonly used in own area of work. Adapts the style of communication to the
audience and ensures understanding.
PASTORAL CARE AND WELFARE
Routinely deals with individuals showing signs of distress, calms, reassures and
where necessary and appropriate, initiates action by referring to others. Is the first
point of contact for students or staff with sensitive and emotional situations.
TEAMWORK AND MOTIVATION
Works as a proactive and collaborative member of a team, e.g. provides support
and encouragement to less experienced team members, sets an example and
shows a flexible approach to delivering team results.
PLANNING AND ORGANISING RESOURCES
Suggests ways of improving working practice and use of resources. Creates realistic
plans to effectively manage own workload, prioritising work to meet personal and
team objectives.
DECISION-MAKING PROCESSES AND OUTCOMES
Independently makes decisions which are low risk and that mainly affect
themselves or a small number of people and are guided by regulation and practice.
Makes collaborative decisions with line management or others on operational
processes such as how to perform a task.
Date Completed: March 2023