Job Description
An exciting opportunity has arisen to join our Hampton by Hilton, York Piccadilly.
As a Duty Manager, you will effectively manage the general day to day running of the hotel and ensure its services are operating to an optimum level. You will spend time gaining an overview of every department of the hotel, in order to gain a sound knowledge of each department, analysing their strengths, weaknesses, opportunities and threats.
Key Responsibilities
- Ensure the smooth running of service when you are on duty.
- Promote a professional and hospitable image to the guest. Assist any guest requiring assistance with a prompt, caring and helpful attitude.
- Be flexible in assisting around the Hotel in response to business and guest needs.
- Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
- Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.
- Take on supervisory responsibilities in specific departments as required.
- Assist in the training and induction of new staff.
- Ensure the security of the hotel, stocks and keys at all times whilst on duty.
- Assist the Operations manager in complying with legal obligations in relation to Health & Safety.
- Identify and report maintenance requirements/hazards in the workplace.
- Assume responsibility whilst on duty for any emergency situations in line with procedures.
- Attend any training meetings as required.
The ideal candidate will have experience in customer service and strive to meet high standards of service in accordance with Hampton brand standards. Flexibility is key as this role will consist of a mix of late and early shifts in various departments of the hotel. Experience in a managerial role will be beneficial.
Great benefits with working with the Hilton Family, discounted hotel rooms, discount on food and beverage when you stay around the world. Possible opportunities for further progression within Avantis LTD and the Hilton family.
Job Types: Full-time, Permanent
Salary: £23,920.00-£25,480.00 per year
Benefits:
- Discounted or free food
- Employee discount
- On-site gym
Schedule:
Education:
- GCSE or equivalent (preferred)
Work Location: One location
Reference ID: Picc-DM