Sainsbury's – Bicester
Pay Rate: £11.10 per hour
Region: C04
Job Overview
- To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
- Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- To undertake additional training to ensure continuous self-development.
Main Duties
Operations
- Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
- To follow the site specific Risk Assessments ensuring all activities are completed in a safe manner
- Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clients
- To create a safe shopping environment, free from crime and the fear of crime for customers and colleagues
- To add a polite greeting and excellent customer service
- Provide a visible security contact for customers and colleagues
- Respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager
- To achieve and maintain the minimum published performance level required through officer evaluation
Main duties
- To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
- To protect customers and colleagues from physical and verbal abuse
- To deter violence and public order offences
- To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
- To deter till snatchers, trolley pushouts and other bulk thefts
- To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
- Dealing with any difficult situations that arise in a safe and professional manner
- To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
- Monitoring the store CCTV where appropriate
- Complete retrospective CCTV reviews focussing on shrinkage
- To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
- To understand and always implement the ‘Ways of Working'
- Liaise with the store management teams giving clear and concise feedback
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- Completing reports by recording observations, information, occurrences and surveillance activities using SMART
- Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
- To report all incidents fully by the end of the shift using the SMART system
- To wear and activate BWCCTV in accordance with company procedures
- Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
Person Specification
- Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
- A full five year checkable employment / education history
- Experience of delivering Customer Service
- Excellent communication skills are required both written and verbal
- Adaptable communication style to meet the needs of different people groups
- Ability to work in a fast moving services business
- Capability in the use of technology
- Good attention to detail
- High level of enthusiasm and passion
- Previous experience in a similar role is desirable but not essential
- Public Space Surveillance SIA licence is desirable but not essential
- Be willing to work towards, if not already held, an apprenticeship as is deemed appropriate for personnel development
Healthy and safety
- Follow Group and company policies and procedures at all times
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
- Use all work equipment and personal PPE properly and in accordance with training received
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
Information security
- Ensure compliance with Mitie's information security procedures in all activities
- Proactively identify and report security risks to your manager
- Report actual and suspected security incidents