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Sainsbury's – Bicester

Pay Rate: £11.10 per hour

Region: C04

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe shopping environment, free from crime and the fear of crime for customers and colleagues
• To add a polite greeting and excellent customer service
• Provide a visible security contact for customers and colleagues
• Respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager
• To achieve and maintain the minimum published performance level required through officer evaluation

Main duties

• To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
• To protect customers and colleagues from physical and verbal abuse
• To deter violence and public order offences
• To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
• To deter till snatchers, trolley pushouts and other bulk thefts
• To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
• Dealing with any difficult situations that arise in a safe and professional manner
• To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
• Monitoring the store CCTV where appropriate
• Complete retrospective CCTV reviews focussing on shrinkage
• To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
• To understand and always implement the ‘Ways of Working'
• Liaise with the store management teams giving clear and concise feedback
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• Completing reports by recording observations, information, occurrences and surveillance activities using SMART
• Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
• To report all incidents fully by the end of the shift using the SMART system
• To wear and activate BWCCTV in accordance with company procedures
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies

Person Specification

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
• A full five year checkable employment / education history
• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential
• Be willing to work towards, if not already held, an apprenticeship as is deemed appropriate for personnel development

Healthy and safety

• Follow Group and company policies and procedures at all times
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
• Use all work equipment and personal PPE properly and in accordance with training received
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

Information security

• Ensure compliance with Mitie's information security procedures in all activities
• Proactively identify and report security risks to your manager
• Report actual and suspected security incidents