Job Ref: DOM1127
Branch: Hampton by Hilton, London City
Location: Hampton by Hilton, London City , London (East)
Salary/Benefits: Competitive Salary and Company benefits
Contract type: Permanent
Hours: Full Time
Posted date: 31/03/2023
Closing date: 02/05/2023
Dominus Group, the London-based property developer and investment group, is looking for a pre-opening Night Guest Services Agent (Front Office) to join their new site, Hampton by Hilton London City, in the historic Aldgate.
Responding to strong demand for the Hampton by Hilton brand in London, the hotel is planned to open in May 2023 through a partnership with Dominus Group and under the management of Madison Cairn. The hotel is a stone’s throw from Old Spitalfields Market, sandwiched between Shoreditch and the City, London's historic business district. Plans will revitalise the 1960s building with features that complement the surrounding historic architecture.
The property is opening with 129 guestrooms in May 2023, building to 278 guestrooms in 2024.
What we offer
- Competitive salary with upsell scheme
- Friendly, people focused team
- Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands
- Staff rate across all Hilton brands and across the Dominus hotel portfolio
- Staff events and recognition schemes
About the role
The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.
Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead as well as assisting other Guest Servives Agents in operating and preparing food to local food safety laws and to Hampton by Hilton specifications, ensuring our guests have a memorable dining experience. Ensuring food and beverage procedures and standards are adhered to and complies with local and hotel licencing laws.
You’ll also be responsible for the security of the hotel and it’s guests overnight, as well and completing a number of administrative and preparation duties. This could include night security checks around the hotel, room service from our night menu, setting up of service areas (such as breakfast, or conference and banqueting), and basic cleaning tasks. You'll also handle cash/credit transactions and complete/ support in completing, cash/car reconciliation for the hotel.
About you
The successful candidate will have previous reception and night working experience ideally within a hotel environment. Experience with OnQ PMS is advantageous.
- Excellent written and spoken communication skills
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one’s own time
- As you may be working alone, or as part of a small team, it’s important you also work well under your own initiative
If you would like to join a people focused team in a unique, new opening hotel, please do get in touch! We look forward to hearing from you.
Responding to strong demand for the Hampton by Hilton brand in London, the hotel is planned to open in summer 2023 through a partnership with Dominvs Group and under the management of Madison Cairn. The hotel is a stone’s throw from Old Spitalfields Market, sandwiched between Shoreditch and the City, London's historic business district. Plans will revitalise the 1960s building with features that complement the surrounding historic architecture.
The property is opening with 129 guestrooms in Summer 2023, building to 278 guestrooms in 2024.