Job Description
The Respiratory Centre at University Hosital Southampton, NHS Foundation Trust (UHS) is looking for an organised and euthusiastic team player with good telephone and interpersonal skills, to join our hardworking team of administrators. The role is being offered on a full time basis of 37.5 hours per week. The post holder will be required to work Monday-Sunday between the hours of 8am - 8pm but normal working pattern will be Monday - Friday, with the occasional weekend with prior notice.
The successful post holder will be joining the hard working Respiratory team based at University Hospital Southampton. Your roll will mean you will build a good relationship with the Consultant's, Admin Team and Nursing team. You will need excellent communication skills as you you will be dealing with patients by phone, email and face to face.
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
What we can offer you
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Your Responsibilities
What you’ll do
- To provide an excellent customer service to patients, relatives/carers and to external agencies.
- To book and highlight all available clinical capacity within short tern arounds.
- To provide and maintain clinical utilisation by the contact and confirmation of appointments with patients
What we’re looking for
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
- Proficient in the use of Microsoft Word.
- Administrative and organisational experience.
- Excellent telephone / communication skills.
- Proven ability to work to deadlines, prioritise and multi-task.
- Friendly and approachable manner.