The Visitor Hosting Team provide the first welcome into our beautiful and inspiring Gardens. We are looking for people who are customer-focused and passionate about delivering world class customer service. Kew is a fast paced and ever-changing environment, and our Visitor Hosts will be based either outdoors at any of our four gates or across the Gardens, or inside working on a till system handling admissions, always providing an exceptional welcome, orientation and service to all visitors.
This Summer our Visitor Hosting Team will also be supporting the Wander Project at Kew, a unique experience encouraging people to explore the outdoors and enjoy nature. Visitor Hosts will be the inspiring leaders helping to guide visitors across a series of new trails through the Gardens, inviting people to feel, hear, move and think differently in nature.
Contract Type
Fixed Term (FTA)
Contract end date
5th November 2023
Salary
£21,500 per annum (pro rata)
Directorate
Marketing & Commercial Enterprise
Location
Kew Gardens, Richmond
Documents
- Employee Benefits - RBG Kew.pdf
(PDF, 1924.01kb)
- Job Profile - VH Seasonal .pdf
(PDF, 150.99kb)
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We have a range of seasonal vacancies available. All vacancies listed below that specify an average number of hours per week have an ability to work additional shifts to increase the number of hours that you work. The shift patterns that we have available are as follows:
- 1 x 36 hours average per week working four days on, two days off.
- 3 x 32 hours average per week working four days on, two days off.
- 3 x 26.5 hours average per week working four days on, two days off.
- 3 x 16 hours average per week working three days on, three days off.
- 4 x Zero hours contracts working to availability (minimum expectation of providing availability for 50% of weekends and public holidays in a given month).
Successful candidates will have experience working with the public in a fast paced and busy visitor attraction, heritage venue, leisure, or retail environment. Cash handling and the use of IT systems (including till or ticketing systems) are integral to the role, along with a flexible approach to rosters, working locations, and working hours when the Gardens open from 8am to 8pm in Summer months. Collaborative, dependable and enthusiastic people are perfect for this role.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi.
The salary will be £21,500 per annum (pro rata).
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.
We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.
No agencies please.