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The Retail and Admissions department welcomes over 2 million visitors each year. The department has 5 permanent Retail and Admissions operations across the IWM branches. The department is responsible for generating income and profit for IWM; delivering a product range that is unique, relevant and inspiring; providing excellent customer service and visitor welcome and the department acts as an ambassador for the IWM brand and values.

HMS Belfast

HMS Belfast attracts over 300,000 visitors each year. The branch charges an admission entry fee and manages the arrival of pre booked groups. The Retail and Admissions operation comprises a ticket desk and shop.

Admissions: The key roles and functions are focused on welcome and income. This includes providing an excellent visitor welcome; information about the ship; entry ticket sales and guidebook sales.

Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service. HMS Belfast has one shop, situated in the admissions area.

Please note that this is a fixed term contract for 24 weeks. Your contract is anticipated to end on 31st October 2023.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

• The annual leave allowance is 31 days per annum rising to 36 days after 5 years
• Access to our Pension Scheme arrangements including employer contributions.
• 20% discount in all IWM’s on-site shops.
• A 25% discount in IWM’s cafes.
• Free entry to all IWM Air shows at IWM Duxford.
• Free entry to a large number of other museums & galleries and their exhibitions which we have reciprocal arrangements with.
• Enhanced maternity and paternity benefits dependent on length of service.
• Access to our in-house training programmes and development
• Access to an interest free season ticket loan scheme
• Access to a Ride 2 Work Scheme
• Access to our Employee Assistance Programme, and Career Development Advice.
• IWM staff also have access to The Charity for Civil Servants services and support.
• Eligibility to join the Civil Service Sports Club, securing additional discounts and benefits.
• Access to social events run by groups with IWM.