Job Description
Are you an exceptional leader with a passion for technology and progression? Truebyte are an established IT services provider providing specialist services to the AEC industry since 2002. We’re looking for a dynamic and capable individual who is looking to work with a team and can make a significant impact. We put customer experience and service quality at the forefront of what we do, whilst genuinely helping our people develop in their roles. Truebyte Tech are passionate about making working lives better at a time when the innovative use of technology has never been more vital.
If you have leadership experience within an MSP environment, enjoy building successful service desk teams and delivering transformative projects, then we would love to hear from you!
What you’ll be doing
- Furthering the vision for the direction and then delivery of our IT services offering, working with the CEO and Head of Operations to build a pathway to success.
- Overseeing the Service Desk Coordinator in the management and development of the IT Services Team, ensuring the quality and instancy of support is as expected, with the levels of responsiveness required to meet the requirements set out by key clients. The IT Manager will also cover the oversight of IT Support Engineers, in the Coordinator’s absence.
- Overseeing project design and delivery working with technical specialists in the company
- Undertaking infrastructure project work according to agreed schedules, providing clear communication to external stakeholders, working in liaison with the Business Coordinator
- Owning the ultimate responsibility within the business to ensure all IT services software toolset are utilised with a vision of maximum efficiency and cohesion, which results in client experience excellence.
- Developing continuous improvement initiatives for success in service excellence for Truebyte’s IT Services clients.
- Act as a point of escalation for technical issues that require solutions from clients via phone, video and in person meetings, in addition assisting with troubleshooting requirements raised by junior members of the service delivery team, providing guidance and support.
- Continually looking for ways to improve personal and team performance/efficiencies.
- Responsible for the generation of external and internal reporting at the required frequency
- Responsible for delivery of monitoring and backup services, across IT Services
- Involvement in the delivery of IT projects: Service Desk and change projects (physical, virtual, software)
Desirable skills attributes and qualifications
- Management Experience in the IT Services industry engaging with internal and external stakeholders
- MSP 3rd line support experience and above
- Experience with Service Desk software, RMM and monitoring tools and IT Documentation software
- A good understanding of current IT security fundamentals and fundamentals of ITIL
- Server, storage and desktop design and administration (Cloud and physical)
- Microsoft Services administration (365, Azure, Entra, Autopilot, Intune)
- A working understanding of Networking switching, routing, firewalls, and VPN
- A working understanding of VoIP/SIP (3CX) and VC
- Experience working with ticket systems and RMM tools
- Proven technical, problem solving and troubleshooting skills
- High attention to detail with the ability to follow procedure
- Good planning and documentation ability
- Excellent communication skills including telephone manner
- Adaptive and relational, with an ability to lead
- Customer engagement ability
- Capable of working independently and as part of a team
- IT services to the AEC industry (Architecture, Engineering and Construction) experience is highly desirable for this role
- Flexibility to work onsite at client locations and Truebyte national UK offices when required
Salary & Benefits
- £50,000 - £55,000 per annum DOE, with a 6-month probationary period. We’ll help you settle into your role, getting to know our team & mix of clients
- Truebyte Group Pension Scheme
- Flexibility including some home working where appropriate
- 25 days annual leave (+ bank holidays) + 1 extra day annual leave for every full year of Truebyte employment, up to 25 days
- Individual development plan with progression path
- Training opportunities
- Truebyte Recognition of Excellence scheme
- Team drinks and social events
Job Type: Full-time
Salary: £50,000.00-£55,000.00 per year
Benefits:
- Company pension
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Eastbourne: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you now or in the future require sponsorship for employment visa status?
Experience:
- Microsoft Azure: 3 years (preferred)
- Information Technology: 7 years (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: Hybrid remote in Eastbourne