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Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands

Job Description

FLANNELS Personal Shopping is looking for a highly motivated, digitally native individual with an obsession for fashion, social media, content and community, as well as strong organisational and interpersonal skills. The Social Shopping team is a core support system of FLANNELS’ new Personal Shopping business, and the candidate will use strong customer service, product knowledge and commercial skills to boost customer spend, grow customer engagement and drive customer retention. At the heart of everything they do, will be the desire to drive awareness of the FLANNELS’ offering through the lens of New Luxury.

Ongoing Responsibilities:

• Facilitate all commercial social media purchase leads, across all Flannels Social media channels
• Conduct shopping opportunities online. Talk directly with clients through chat-based media to receive product requests and confirm sales
• Engage with customers, respond to customer comments and requests online (via social media, special promotions, talent takeovers)
• Connect directly with clients through chat-based media to inspire fashion styling, receive inquiries and sell desired items
• Create and maintain customer profiles via Flannels’ clienteling tool
• Build and own your own personal client book
• Researching, sourcing and finding product to satisfy your clients’ requests and needs
• Monitor correspondence and ensure prompt response to all enquiries
• Contribute and assist in Personal Shopping / Stylist / Social Media & Marketing team events
• Work closely with the internal departments that improve the overall customer journey and feedback client trends
• Ensure timely outreach to all clients
• Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
• Achieve yearly targets and KPIs

Qualifications

• Fashion or Marketing degree, or a previous role in luxury consumer retail sector ideally in customer service roles (as a plus)
• Social media interest and first-hand experience of navigating different social channels
• Work with the FLANNELS Social Medea team to align with content creation from a commercial and trend aspect
• Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills. Another foreign language is a plus, too
• Foreign language knowledge is a plus
• Deep product and brand awareness in the luxury goods market and high net worth client base
• Strong work ethic and natural ability to think outside box and problem solve to strict deadlines
• An eye for detail and outstanding organisational skills are essential
• Hyper-interest in global fashion trends and the luxury market
• Proficient in MS office, including, Word, Excel, CMS, CRM & Clienteling system

Additional Information

You will benefit from:

• Competitive Basic Salary
• Incentive Scheme
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• 28 Days Holiday
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands