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Role: Senior People Services Advisor (Fixed Term Contract)

Location: London, we offer a mixture of hybrid and office based working.

Employment Type: 12 Month Fixed Term Contract, starting in June 2023.

Here at Gousto we have a great opportunity for a Senior People Services Advisor to join us on a 12 month fixed term contract. As part of the People Services Team you will play a vital role in supporting the business and wider People team by acting as the first point of contact for various People queries, promoting and delivering a great HR experience.

Reporting into the People Services Team Manager you will manage three People Services Assistants while supporting the People Services Team Manager with key project work & initiatives.

If you are an experienced HR or People Advisor that has had some management experience this could be the perfect opportunity for you!

Core Responsibilities:

• Manage employee lifecycle for our senior stakeholders and HR, including, onboarding of new starters and leavers, changes to terms and conditions of employment, Payroll administration, maternity & paternity and adoption leave entitlements etc.
• First line of contact for senior stakeholders and HR employee queries
• Act as an escalation point to the Advisors, supporting and guiding them with any People related matters
• Conducting regular meetings with the People Services Assistants, managing probation and performance reviews, return to work interviews and other people manager activities
• Maintain all people-related documents on a dedicated People site (Wiki, gDrive, Employee Portal), including guides, process maps and policies to provide clear accountabilities and transparency
• Support People Services Advisors with owning all processes from start to end, ensuring these are compliant, kept up to date and delivered consistently. In addition, identify improvements and efficiencies, offer recommendations and drive them through to implementation
• Work with the other members to improve service delivery and ensure we maintain legal / policy compliance
• Develop strong and trusted relationships within the department and throughout the business to enable effective collaboration on all People initiatives
• Deliver ad-hoc training on People processes and procedures, in line with business needs and legislation changes

Who you are:

• Brilliant HR generalist knowledge & experience, preferably formed in a fast paced, commercial environment
• Previous experience of managing or leading within a People / HR Operations or Services Team
• Good knowledge and understanding of people management interventions and able to present these with confidence
• A pragmatic and proactive approach to problem solving with a track record of demonstrating initiative
• Excellent communication skills and stakeholder management, ideally in a matrix environment
• Solutions driven mindset with experience in bringing ideas and improvements through to implementation
• Agile and resilient, the ability to work in an ever changing and high pressure environment
• Able to work with ambiguity, whilst making decisions that are commercially sound
• Gousto is a technology business, therefore a passion for tech and the ability to communicate and relate to a digital environment is essential.